Head of Cabin Crew

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EnglishHead of Cabin Crew · Scandinavian | JobCheckPoint

Head of Cabin Crew

Are you an experienced people leader with a passion for operational excellence, safety, and customer experience?

We are looking for a Head of Cabin Crew to lead one of SAS’s most important operational communities. In this role, you will hold the operational responsibility for SAS Scandinavia Cabin Crew across all bases in accordance with OM-A, ensuring a safe, compliant, efficient, and customer-focused operation.

Leading a team of Cabin Managers and the Head of the Work Environment Function, you will play a central role in shaping the future of Cabin Crew operations. You will drive operational performance, strengthen leadership capabilities, enhance employee engagement, and support the continued delivery of a best-in-class onboard experience across the SAS network.

This is a highly visible leadership role combining people leadership, operational responsibility, labor relations, safety oversight, and strategic development during a period of continued transformation and growth.

Challenges you will work on:

As Head of Cabin Crew, you will be responsible for the overall leadership, performance, and development of the Cabin Crew organization.

Key responsibilities include:

Ensuring Cabin Crew staffing across all bases is optimized, operationally robust, and cost-effective.
Developing and maintaining the infrastructure, planning interfaces, support functions, and ancillary services required for Cabin Crew to perform their duties safely and effectively.
Ensuring that work environment, fatigue risk, flight time limitations, and rest requirements are managed appropriately across the operation.
Monitoring occurrences, trends, deviations, and other flight safety matters, keeping the Accountable Manager and Head of Flight Operations appropriately informed.
Holding overall responsibility for the Cabin Crew work environment and promoting visible, approachable, and effective leadership throughout the organization.
Leading and developing Cabin Managers, the Head of the Work Environment Function, and Cabin Crew bases across the network.
Owning the Cabin Crew budget and driving performance, productivity, and continuous improvement in line with SAS objectives and values.
Providing strategic direction for the continued development of Cabin Crew and onboard service delivery.
Representing Flight Operations in Cabin Crew collective bargaining agreement matters and negotiations in close cooperation with Industrial Relations.
Ensuring effective communication and collaboration across all Cabin Crew bases, including TYO and FVK.

Leadership & Operational Responsibility

In this role, you will:

Set direction, objectives, and priorities for the Cabin Crew leadership organization and follow up on delivery and performance.
Participate in workforce planning, organizational development, performance management, and relevant remuneration processes.
Ensure leaders within the organization have clear accountability, appropriate competence, and the support needed to execute their responsibilities successfully.
Travel regularly between Cabin Crew bases and operational locations to ensure visibility, alignment, and effective leadership across the organization.
Support major operational disruptions, emergency response situations, and other time-critical events when required.
Act as a visible leader during operational challenges, providing direction, support, and decision-making when it matters most.
Ensure that personnel, safety, and labor-relations matters are handled with integrity, professionalism, and appropriate confidentiality.

The Team

You will lead the SAS Scandinavia Cabin Crew organization and a leadership team consisting of 16 direct reports, including Cabin Managers across multiple bases and the Head of the Work Environment Function.

The role is part of Flight Operations and reports directly to the VP and Accountable Manager Flight Operations.

You will work closely with Planning, Industrial Relations, People & Culture, Cabin Office/Safety, Commercial, Onboard Product, Common Functions, and other key stakeholders across the airline, while maintaining constructive relationships with Cabin Crew unions and work environment representatives.

To be successful we believe you have

5-8 years of international aviation management experience or comparable senior leadership experience.
Proven experience leading large and geographically dispersed employee groups through other leaders.
2-4 years of experience in collective bargaining, labor relations, or negotiations, preferably in complex and international environments.
Practical knowledge of Cabin Crew work environment matters, fatigue risk management, and safety-focused operations.
Experience working within highly regulated and operationally complex organizations.
A Bachelor's degree in Business Administration, Aviation, Service Management, HR, or a related field.
Strong leadership skills with the ability to inspire, develop, and engage leaders and employees.
Excellent stakeholder management capabilities and the ability to build trust across employee groups, unions, and business functions.
Strong commercial awareness and the ability to balance safety, employee engagement, customer experience, operational performance, and cost efficiency.
The ability to lead organizational change and transformation while maintaining operational stability.
Excellent communication skills and the ability to engage audiences across both physical and digital channels.
A structured and data-driven approach to performance management, accountability, and continuous improvement.
Fluency in English, both written and spoken.

We believe you are an inclusive and inspiring leader who thrives in a people-centric environment. You combine strategic thinking with operational pragmatism, remain calm under pressure, and build trust through transparency, accountability, and collaboration. You are passionate about developing people, strengthening culture, and creating the conditions for teams to perform at their best.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:

Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation

Additional information

Deadline for application: 29/11/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email due to GDPR regulations.
Position: Full-time (100%)
This position is based in Frösundavik, Solna (Stockholm). You will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.
A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.

Contact

If you have questions about this position, you are welcome to contact Fredrik Jangendahl, Talent Acquisition Specialist, email: fredrik.jangendal@sas.se.

Please note that we are not able to handle applications sent by email due to GDPR regulations.

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