Junior Salesforce Consultant

Omega CRM Consulting, S.L.U.

Location: Madrid
Work arrangement: On-site
Job type: Full-time
Posted 2 days ago

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Key skills in this ad

Skills and tools

Salesforce
CRM
Marketing
Agile
Transport
Retail
Real estate
Customer service

Experience

20 years of experience
1 year of hands-on experience

Languages

English

About this role

Job Description:

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

Requirements Analysis.
Design and implement functional solutions in projects.
Provide effort estimations for projects.
Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
Analyze and improve application performance.
Collaborate with technology providers when required by the project.
Contribute to the validation of the solution against functional requirements.
Comply with the agreed software quality standards set by Omega's Technical Management.
Generate functional documentation for completed projects.
Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

Around 1 year of hands-on experience in Salesforce administration, configuration, and consulting.
Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
Knowledge/ experience working with different Salesforce clouds.
Methodology: Strong experience working under Agile methodology frameworks.
Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

Experience in Business or Process consulting is a plus.
Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

OMEGA

Location:

Madrid

Brand:

Omega

Time Type:

Full time

Contract Type:

Permanent

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About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us

[Who we are](https://www.dentsu.com/who-we-are)

[Our Social Impact](https://www.dentsu.com/who-we-are/social-impact)

[Our work](https://www.dentsu.com/our-work)

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