About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca.
Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.
About the role
The Reservations Agent plays a pivotal role in managing guest bookings and delivering an exceptional pre-arrival experience. This position is responsible for handling incoming reservations via phone, email, and online systems with accuracy and attention to detail, while providing guests with clear, helpful information about accommodations, rates, and available services. The Reservations Agent collaborates closely with other departments to ensure guest preferences are communicated and fulfilled, contributing to seamless service from the moment of booking through arrival. In addition to reservation tasks, this role supports the hotel’s communication systems, managing calls professionally, performing administrative duties related to the switchboard, and assisting with PBX operations to ensure efficient internal and external communication.
What you will do
- Manage incoming reservation requests via phone, email, and online systems, ensuring accuracy and attention to detail.
- Provide guests with information about accommodations, rates, and available services.
- Confirm, modify, or cancel reservations as needed while maintaining excellent customer service.
- Maintain accurate records of bookings and ensure the reservation system is updated promptly.
- Collaborate with other departments to ensure guest requests and preferences are communicated and met.
- Answer and direct phone calls professionally and promptly, ensuring a courteous approach and consistently meeting Four Seasons’ quality standards.
- Carry out all administrative tasks related to the switchboard, providing accurate information, updating records, and efficiently addressing caller inquiries.
- Provide comprehensive support in all relevant PBX tasks, ensuring smooth communication flow and alignment with service standards.
What you bring
- Strong Customer Service Skills: Exceptional ability to communicate with customers and provide a friendly, professional experience.
- Experience in Reservations: Prior experience in hotel reservations or similar customer service roles, understanding booking procedures and systems.
- Excellent Communication Skills: Proficient in verbal and written communication, able to convey information clearly and effectively.
- Attention to Detail: High level of accuracy in entering and managing reservation details, ensuring that all information is correct.
- Problem-Solving Skills: Ability to handle and resolve guest inquiries and issues efficiently, ensuring customer satisfaction.
- Knowledge of Hotel Operations: Familiarity with hotel services, amenities, and policies to provide accurate information to guests.
- Multitasking Abilities: Capable of managing multiple phone calls and emails while maintaining a high level of service.
- Proficiency with Technology: Experience with property management systems (PMS) and other booking software, along with basic computer skills.
- Organizational Skills: Strong organizational abilities to manage reservations and documentation effectively.
- Team Player: Ability to collaborate with other departments to ensure seamless guest experiences and coordination.
- Cultural Sensitivity: Awareness and respect for diverse cultures and backgrounds, ensuring all guests feel welcome.
- Sales Skills: Ability to upsell services, room upgrades, and packages to enhance guest experiences and revenue.
- Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, as needed.
- Positive Attitude: A friendly, positive demeanor that contributes to a welcoming environment for guests.
- Adaptability: Ability to handle high-pressure situations and adapt to changing circumstances in a fast-paced environment.
- Legal authorization to work in Spain.
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- Discounts at our hotel restaurants.
- Discounts on local services.
- Possibility of accommodation and transportation to work (at a reduced cost).
- Mental Health Support: 24/7 access to professional and confidential psychological assistance.
Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
