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Claims Management Specialist
Vestas
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 10/15/2026
About this role
Specialist | Full-Time Region MED > SBU MED Service > Service Commercial Vestas MED is responsible for developing Vestas' wind energy business across Southern and Eastern Europe, the Middle East, and Africa. Within the Service Commercial Department, the focus is on building solid customer partnerships and supporting service business growth through contract management, lifecycle solutions, and value-added services that enhance turbine performance, reliability, and long-term customer satisfaction. The Claims & Dispute Resolution Specialist manages the negotiation and resolution of complex claims and disputes, ensuring results that support the company’s commercial, contractual, and financial interests. Additionally, the role oversees the end-to-end management of the full claim's portfolio, coordinating stakeholders across the organization, tracking progress, mitigating risks, and ensuring timely resolutions. Responsibilities • Conduct complex claim discussions with customers, suppliers, and partners to secure favorable commercial results, using contractual, technical, and financial assessments to guide resolution strategies • Oversee the end-to-end claims portfolio, ensuring cases are prioritized effectively based on risk, financial exposure, and strategic importance • Act as the main point of contact for escalated disputes, coordinating negotiation strategies with Legal, Commercial, Operations, Finance, and Quality teams • Track and move claim resolution activities forward, ensuring deadlines, action plans, and contractual commitments are strictly met • Systematically identify, assess, and mitigate commercial and financial risks associated with ongoing and potential disputes • Develop formal settlement proposals and deliver regular reports to senior management regarding claim status, financial exposure, and recovery performance • accurate case records in tracking systems and implement corrective or preventive actions based on lessons learned from resolved claims Qualifications • Bachelor’s or Master’s degree in Engineering, Business Administration, or Finance • 5+ years of experience managing complex claims, commercial disputes, or contract management • Demonstrated experience working in international environments, specifically handling cross-border commercial claims across diverse regions • Solid foundational knowledge or professional experience working with commercial agreements, contractual frameworks, or regulatory settings, along with the ability to learn wind industry standards • Experience managing high-value or complex claims with significant financial implications • Ability to assess technical, legal, and commercial risks and opportunities • Extensive experience operating within multinational environments, effectively aligning diverse internal stakeholders (Legal, Finance, Operations) and external partners across different cultures Competencies • Senior-level ability to navigate adversarial discussions, resolve high-stakes conflict, and employ interest-based problem-solving to secure positive outcomes while protecting commercial relationships • Skilled at analyzing complex data, identifying the larger picture, weighing operational variables, and making clear, evidence-based strategic decisions when outcomes are unclear • Demonstrated ability to manage complex, cross-functional stakeholder groups, balance competing internal and external priorities, and maintain alignment throughout every phase of a project • business judgment and market awareness to align claim resolutions with the company's long-term profitability, cost-allocation goals, and strategic objectives • Advanced interpersonal and persuasive skills to convey complex technical or legal issues clearly and build trust and alignment at all organizational levels, from site teams to senior executives • Highly developed attention to detail and thoroughness when managing case documentation, maintaining accurate records, and tracking multiple moving parts within a claims portfolio • A collaborative mindset with professional fluency in English, enabling you to communicate effectively across all organizational levels, respect different perspectives, and build trust within multicultural, diverse, or cross-functional team environments What We Offer We offer comprehensive benefits, room to grow professionally, and the opportunity to be part of a diverse, international organization focused on purpose. Vestas is committed to creating an inclusive workplace with equal opportunities for all. BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.