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Assistant Outlet Manager - Sarood Hospitality
Dubai Holding
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 21โ/10โ/2026
About this role
About Sarood HospitalitySarood Hospitality is a Dubai-born restaurant company. A Dubai Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and regionally acclaimed brands.Sarood is a full-service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from premium-casual and casual dining venues. The current portfolio comprises of 5 concepts including The Duck Hook, Hillhouse Brasserie, The Bolt Hole, Trattoria and The Noodle House.About the Job:An exciting opportunity has arisen for an Assistant Outlet Manager at Sarood Hospitality.The main duties and responsibilities of this role include:Key ResponsibilitiesLead daily opening, service and closing operations, including briefings, section allocation, handovers and shift readinessMaintain visible floor presence, engage with guests and ensure service is timely, accurate, warm and aligned with brand standardsResolve guest concerns promptly and professionally; record incidents, follow up on recovery actions and escalate serious mattersSupport reservations, table management, seating flow and special events to maximise capacity while protecting the guest experienceMonitor food and beverage presentation, order accuracy, sequence of service and communication between front and back of houseComplete manager-on-duty checks covering cleanliness, ambience, music, lighting, temperature, uniforms, grooming and maintenanceEnsure cash handling, billing, discounts, voids, complimentary items and end-of-shift controls follow approved proceduresSupport achievement of revenue, average spend, productivity, payroll, cost of sales and other agreed outlet targetsAssist with stock control, requisitions, transfers, breakage monitoring, inventories and investigation of material variancesPrepare and communicate operational updates, shift reports, guest feedback, incidents, maintenance issues and follow-up actionsCoordinate with culinary, bar, stewarding, engineering, security, marketing, finance, procurement and reservations as requiredPeople Leadership & DevelopmentRole-model professional conduct, ownership, teamwork and guest-focused behaviourCoach team members during service and deliver structured training on products, menus, allergens, service standards, upselling and systemsSupport onboarding, probation reviews, performance discussions, recognition, attendance control and fair deployment of colleaguesHelp prepare rosters and daily manning plans based on forecasts, reservations, events and business volumeCreate an inclusive working environment and address conduct or performance concerns through the appropriate management processCompliance, Safety & Asset CareEnsure compliance with food safety, HACCP, allergen controls, licensing requirements, municipality standards and company policiesConduct and document required operational, hygiene and safety checks; take immediate corrective action where standards are not metReport accidents, hazards, pest activity, equipment faults, cooling issues, fire and life-safety concerns without delayProtect company assets and ensure equipment, furniture, OS&E; and technology are used correctly and maintained in good condition About You:The ideal candidate for this position will have the following experience and qualifications:Minimum 2-3 years of supervisory experience in a high-volume restaurant, hotel or premium hospitality operationPractical experience leading shifts and handling guest complaints, cash controls, reservations and team deploymentStrong knowledge of restaurant service, food and beverage products, hygiene, allergen awareness and basic financial controlsConfident user of restaurant point-of-sale, reservation, scheduling and Microsoft Office applicationsClear spoken and written English; additional languages are an advantageFlexible to work evenings, weekends and public holidays according to operational requirementsAbout the BenefitsAt Sarood Hospitality, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)