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Outlet Manager - Sarood Hospitality
Dubai Holding
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 21โ/10โ/2026
About this role
About Sarood HospitalitySarood Hospitality is a Dubai-born restaurant company. A Dubai Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and regionally acclaimed brands.Sarood is a full-service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from premium-casual and casual dining venues. The current portfolio comprises of 5 concepts including The Duck Hook, Hillhouse Brasserie, The Bolt Hole, Trattoria and The Noodle House. About the Job:An exciting opportunity has arisen for an Outlet Manager at Sarood Hospitality.The main duties and responsibilities of this role include:Operations & ServiceManage daily restaurant operations and ensure smooth, efficient service deliveryMaintain a strong presence on the restaurant floor, particularly during peak service periodsOversee opening and closing procedures and ensure the outlet is fully prepared for serviceManage reservations, guest flow, seating, and table allocationCoordinate closely with kitchen and bar teams to maintain efficient service and consistencyEnsure cleanliness, presentation, grooming, and service standards are maintained at all timesEnsure adherence to company SOPs and individual brand or concept standardsGuest ExperienceEnsure consistently high levels of guest satisfactionProactively engage with guests and oversee the overall guest journeyManage VIP guests, escalated concerns, complaints, and service recovery professionallyMonitor service quality and identify opportunities to improve the dining experienceEnsure the restaurant consistently reflects the identity and standards of its concept or brandTeam LeadershipLead, motivate, coach, and develop the Front of House teaSupport recruitment, onboarding, training, and development of team membersManage staff scheduling, manpower planning, and deployment according to business needsConduct performance reviews, provide regular coaching, and address performance or disciplinary matters where requiredDrive team engagement and foster a positive, collaborative, and high-performance working environmentFinancial & Commercial ManagementSupport and manage outlet P&L performance, including revenue, costs, and profitabilityMonitor labour costs, cost of sales, expenses, stock levels, inventory, and wastageOptimise staff scheduling according to forecasted business levelsDrive revenue through upselling, promotions, events, and other sales initiativesMonitor key operational and commercial KPIs, including guest satisfaction, revenue per cover, turnover, and cost performanceIdentify opportunities to improve operational efficiency and profitabilityHealth, Safety & ComplianceEnsure compliance with HACCP, food hygiene, and health and safety requirementsMaintain a safe environment for employees and guestsEnsure compliance with applicable local regulations, company policies, and operational procedures About You:The ideal candidate for this position will have the following experience and qualifications:Minimum 4โ6 years of restaurant/F&B experience, with relevant experience in a supervisory or management capacityPrevious experience within high-volume, casual dining, premium dining, brasserie, or international restaurant concepts is preferredStrong restaurant operations and people management capabilitiesGood financial and commercial acumen, including understanding of P&L, labour costs, cost of sales, inventory, and revenue performanceStrong leadership, coaching, and team-development skillsExcellent communication, interpersonal, and guest-service skillsStrong problem-solving skills with the ability to manage operational challenges and guest concerns effectivelyAbility to work effectively in a fast-paced, high-volume hospitality environmentStrong understanding of restaurant hygiene, HACCP, and health and safety standardsAbout the BenefitsAt Sarood Hospitality, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)