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Senior Executive Guest Operations - Global Village - Dubai Holding Entertainment
Dubai Holding
Source: Headcount Labs ยท original listing โ
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 9โ/11โ/2026
About this role
About Dubai Holding Entertainment:Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubaiโs mesmerizing skyline.Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle Eastโs largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLANDยฎ Dubai and LEGOLANDยฎ Water Park.Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit โ reaching over 200 nationalities and 4 million listeners each week in seven languages.Building on ARNโs commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.About the JobOversee daily guest operations, delivering high service standards and a positive visitor experience.Manage guest complaints and escalations, coordinating effective and timely service recovery.Monitor guest feedback and identify opportunities to improve satisfaction and the overall guest journey.Manage customer relationship management cases, ensuring accurate records, appropriate assignment, timely resolution, and effective reporting.Analyse operational and guest feedback data and provide actionable recommendations for service improvements.Coordinate with cross-functional teams to maintain consistent and efficient guest experience operations.Train and supervise junior team members and support operational readiness, including seasonal preparations, special events, VIP visits, and high-traffic periods.Review operating procedures and support continuous improvement while maintaining compliance with guest service standards and policies.About YouEssentialBachelorโs degree in Business Administration, Hospitality Management, Operations Management, or a related field.4โ6 years of relevant experience in guest operations, customer experience, hospitality, or entertainment.Practical experience using Salesforce Customer Relationship Management or a comparable platform.Good knowledge of Salesforce Service Cloud, including case management, workflows, dashboards, reporting, and service automation.Experience managing guest complaints, operational reporting, and service improvement initiatives.Strong interpersonal, problem-solving, and English communication skills, with the ability to handle escalated situations professionally.Supervisory and mentoring capabilities for junior team members.Flexibility to work shifts, weekends, and public holidays as required.DesiredExperience working in high-volume guest environments.Knowledge of ticketing systems.Arabic language skills.About the Benefits:In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!