A-hub
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Are you ready to take the next step in your career and take on an exciting assignment as a Customer Success Manager at Avinode Group? This is a great opportunity to become part of an innovative and dynamic environment where you will play a key role in building strong customer relationships, ensuring customer satisfaction, and creating long-term value.
The position is a 16-month temporary position at Avinode Group, offering an exciting opportunity to make an impact and contribute to the continued success of the business.
We are looking for a warm, service-minded Customer Success Manager for our amazing team at Avinode Group. As a Customer Success Manager, you will be responsible for managing relationships and driving value for Avinode Group members. You are responsible for ensuring that each member gets value from our products, with outcomes leading to retention and advocacy across your portfolio.
You will be a part of a warm, inclusive and supportive workplace, where a bit of quirky humor is always welcome. Are you up for this exciting challenge?
What you will be doing
You will be a strategic advisor, leading the relationship and engagement of our customers while driving value with product optimization and user adoption. In this role, you will act as the voice of the customer and partner with Account Manager, and product and engineering teams to ensure customer feedback is heard. You will be expected to develop and maintain expertise and have knowledge of all the Avinode Group products. As well as identify customer churn risk and create recovery plans, working toward eliminating that risk. You will also be working closely with Account Managers to support renewals and expansion opportunities.
What you will bring along
You have 2+ years of experience in B2B SaaS account management or Customer Success Management, preferably within a technical product or complex industry. Experience or knowledge of the aviation industry, particularly in charter sales and/or crew scheduling, or experience in the FinTech industry, is a plus.
You enjoy creative problem-solving and finding solutions to get the job done. You are passionate about technology and excited about being part of a fast-growing SaaS company.
What do we offer you?
We are proud to offer a workplace with high engagement, where creativity and curiosity are highly valued and your ideas are always welcome.
Want to join the Avinode group crew?
Find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website . In this process Avinode group collaborates with A-hub, if you have any questions about the process please contact Filippa Stenberg, filippa.stenberg@a-hub.se .
Kindly apply for this position with your CV and cover letter in English, as soon as possible. Please note that selections will be running continuously so don’t wait to apply!
Starting in January, this is a full-time parental leave cover for 16 months, where you will be employed as a consultant by A-hub.
Start Date: January 2027.
Location: Gothenburg, Hybrid.
Location
Göteborg
Remote status
Hybrid
Kvalitetssäkring på A-hub
Inom A-hub kedjan är samtliga hubbar (företag) auktoriserade Bemanning och Rekryteringsföretag av branschorganisationen Kompetensföretagen, Almega. Det innebär en garanti på att vi följer lagar och regler. Kraven för att bli auktoriserat är höga och innefattar bland annat etiska regler, kollektivavtal för samtliga anställda konsulter, allmänna leveransvillkor, ansvarsförsäkring, jämställdhetsarbete m.m.
Mer om vad auktorisationen innebär går att läsa här;
www.kompetensforetagen.se/auktorisationer
Pay is not stated in the ad.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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