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Director of Owner's Relations
Arrow Global Portugal
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
DETAILS – Hospitality, Sports, Leisure is the platform responsible for managing Arrow Global’s Hospitality, Sports and Leisure assets in Portugal. It currently oversees several hotel properties located in Vilamoura, Carvoeiro, Lagos, Albufeira and Madeira, as well as Portugal’s largest golf portfolio, which includes the Vilamoura golf courses, PGA Aroeira Lisboa, Palmares and Vale Pisão. Internationally, it also manages two golf courses in Sicily, part of the Costa Ragusa destination. In addition to these assets, it is also responsible for managing the Vilamoura Equestrian Centre. The Director of Owner's Relations will be responsible for overseeing the management of touristic and residential properties, including contract negotiation, regulatory compliance, financial oversight, and owner relations. It will lead teams, coordinate assemblies and communications, and ensure alignment with legal, financial, and organizational objectives while driving operational efficiency and owner satisfaction. Key Responsibilities: • Developed, negotiated, and executed touristic property management contracts, ensuring compliance with legal and organizational standards. • Collaborated with Corporate Counsel and Compliance to draft and enforce regulatory documents, including Constitutive Titles and Administration Regulations. • Led owner communications, managing assemblies, distributing minutes, and addressing inquiries with professionalism and transparency. • Directed and coordinated team operations as the primary contact for property owners, strengthening relationships and ensuring timely resolution of concerns. • Partnered with Finance to prepare and review annual budgets and P&L statements, ensuring accuracy, transparency, and compliance. • Organized General and Extraordinary Assemblies, preparing documentation and coordinating owner-related events. • Managed escalation and resolution of issues with legal or contractual implications, liaising with senior management as necessary. • Oversaw compliance documentation, insurance coverage, and timely fee collections, safeguarding property operations. • Created and updated Property Owner Guides and implemented recovery strategies for payment defaults. • Directed P&L management of condominium and third-party tourist property operations. Key Qualifications: • Degree in Hospitality Management, Business Administration, or Law (preferred). • 5+ years of supervisory experience in legal, financial, or property management roles. • Strong knowledge of property management regulations and legal frameworks. • Advanced leadership, communication, and conflict resolution skills. • Proven ability to manage budgets, review P&L, and ensure financial compliance. • Proficiency in property management systems (PMS) and CRM platforms. • Exceptional interpersonal and organizational skills, with the ability to manage multiple priorities in dynamic environments. • Fluent in English, with excellent written and verbal communication skills. Schedule and Location: Full-Time/Vilamoura Benefits of Joining Arrow Global Portugal: At Arrow Global Portugal, we foster a culture that values talent, work-life balance, and continuous development. This commitment is reflected in a range of benefits designed to support and care for our people. We offer a flexible, trust-based working environment that promotes autonomy, well-being, and a healthy work-life balance, providing the conditions for employees to manage their time more effectively. We are committed to continuous development by providing learning and growth opportunities aligned with individual career goals, as well as clear prospects for progression within a dynamic environment and through challenging projects. All of this is underpinned by strong values and a positive impact on both our people and the wider community.