English Multichannel Customer Service Agent

About the role We are looking for an English-speaking Multichannel Customer Service Agent in Porto to support customers across phone, email and messaging apps. Each channel has its own rhythm, so you will adjust your style to suit the customer and the medium while keeping the same standard of accuracy and care. You will check account details, answer the question fully and close the contact on the first attempt wherever you can. Every outcome must be recorded in our so that a colleague can continue the conversation seamlessly if it comes back. No prior experience is required for this role, because our structured training programme covers our products, systems and service standards from the first day. Requirements