Commercial Operations Associate

JT International S.A.

Location: PORTO SALVO
Work arrangement: On-site
Job type: Full-time
Posted yesterday

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Key skills in this ad

Skills and tools

Power BI
CRM
Operations management
Key account management
IT support
Data science
Business development
Excel

Experience

Minimum 2 years

Languages

Portuguese
English

About this role

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please apply till 10th of December

Local applicants welcome

Location: Lisbon

Role: Permanent

Business Analyst

The Business Analyst supports the Commercial Operations area by transforming customer and commercial data into clear business insights that enable faster and more effective decision-making. The role works closely with Sales and Marketing teams, develops analytical capabilities, and supports key commercial tools including Power BI, Siebel CRM and TME Connect.

Position:

As the Business Analyst, you will:

Provide analytical and operational support to the Commercial Operations Manager, developing and maintaining Power BI dashboards to support Sales users, Operations Heads, Key Account Managers (KAMs) and Field Force users

Ensure the smooth daily operation of the Power BI Online Service, including troubleshooting and performance monitoring, while acting as the local liaison with Iberia Information Technology (IT) and JTI Power BI Support

Gather functional requirements from Key Account Managers (KAMs), District Field Managers (DFMs) and Field Operations Leads, and manage new Power BI report implementations from concept to delivery

Manage Commercial Operations activities and cycle objectives within Siebel Customer Relationship Management (CRM), ensuring visibility and execution at the Point of Sale (POS)

Calculate, monitor, and analyse KPIs, ensuring data accuracy, timely reporting, and clear communication of results.

Identify performance trends, deviations, and opportunities for improvement to support management decision-making

Provide technical support and training for Siebel Customer Relationship Management (CRM) and TME Connect, helping office-based and field force users use these tools effectively

Continuously improve reporting and analytical solutions to enhance efficiency and decision-making within the Sales organisation

Support additional tasks and projects as required by the manager

Requirements:

Bachelor’s degree in Business, Economics, Data Science, Engineering or a related field

Minimum 2 years of analytical support experience in Commercial, Finance, Marketing or Business Development, ideally within Marketing or Sales

Proficiency in Microsoft Excel, including advanced functions and data management techniques

Knowledge of Power Query is a strong advantage

Strong analytical thinking and problem-solving abilities

Ability to communicate insights clearly and collaborate effectively across departments

Self-motivated and detail-oriented approach, with the ability to manage multiple priorities effectively

Portuguese and English language skills, with Spanish considered an advantage

What to expect:

A role combining business analysis, commercial insights and hands-on ownership of reporting and Customer Relationship Management (CRM) tools. You will collaborate with Sales, Marketing, Information Technology (IT) and regional teams, contribute to the continuous improvement of Power BI and Customer Relationship Management (CRM) solutions, and help strengthen analytical capabilities across the commercial team through knowledge sharing and best practices.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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