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CRM Specialist
Metyis AG
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 20
About this role
Metyis is growing! We are looking for a CRM Specialist with 2-4 years of experience to join our Digital Commerce team in our Digital Campus in Porto. Who we are We are Metyis, a forward-thinking, global company that develops and delivers solutions around Big Data, Digital Commerce, Marketing and Design and provides Advisory services. We have offices in 15 locations with a talent pool of 1000+ employees and more than 50 nationalities, dedicated to creating long-lasting impact and growth for our business partners and clients. Together with HUGO BOSS, our esteemed business partner, we have embarked on a joint venture and created the HUGO BOSS Digital Campus, dedicated to increasing the data analytics, eCommerce and technology capabilities of the company and boosting digital sales. The HUGO BOSS Digital Campus employees will help create a state-of-the-art data architecture infrastructure, advanced business analytics, and the development and enhancement of HUGO BOSS’ eCommerce platform and services. This collaborative environment will provide the capabilities required for HUGO BOSS to maximise data usage and support its growth trajectory towards becoming the leading premium tech-driven fashion platform worldwide. What we offer * Develop your professional career by shaping personalized, customer-centric experiences across omnichannel touchpoints. * Accelerate digital transformation and business growth through omnichannel marketing expertise, advanced technology, and data-driven strategies. * Drive customer engagement, conversion, and lifetime value by designing, scaling, and optimizing personalized customer journeys. * Become part of a fast growing international and diverse team. What you will do * Analyze and interpret customer behavior and engagement across loyalty programs to identify key trends and performance drivers. * Identify factors influencing membership program effectiveness and translate data insights into actionable recommendations. * Provide recommendations to markets and management to enhance membership programs and drive revenue growth. * Develop reports & offer analytical capacity on market specific research questions. * Actively manage and further develop CRM reporting landscape based on the need of markets to provide easy accessible reports that are visually easy to interpret. * Owns reporting alignment and IT implementation, providing ad hoc market-specific data analysis to support strategic decisions. What you will bring * 2-4 years of experience in CRM, customer loyalty, or customer experience, ideally in retail or fashion/luxury. * Ensure the CRM reporting landscape works properly and meets business needs; create and enhance reports/dashboards to track customer behaviour and KPIs. * Strong analytical skills and solid knowledge of CRM systems. * Expertise in loyalty programs and a strong understanding of customer engagement tracking processes. * Solid knowledge of Databricks; proficiency in Python (PySpark) and SQL. * Experience with SAP systems (Lumira, Analysis for Office, Analytics Cloud); Google Analytics is an advantage and excellent Microsoft Office skills, especially Excel. * Strong ability to prioritize and manage time effectively under tight deadlines. * Proven team player with a proactive mindset, able to collaborate with cross-functional teams (IT, Data Scientists, Business). We are united by our differences At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow. Recruitment Disclaimer Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.