EXPLORE YOUR NEXT CHAPTER
Creative Operations Manager
Happy Koala LLC
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 3 days ago
About this role
Happy Mammoth is a rapidly expanding natural food tech company with a presence in the United States, Australia, and Europe. We are experts in crafting, manufacturing, and promoting gut health foods, digestive aids, and microbiome-focused supplements. Our mission is to empower clients to embrace lasting health transformations and rediscover vibrant living. About the role We’re looking for a Creative Operations Manager to bring structure and calm to creative production across Happy Mammoth. Our team produces a high volume of ads and assets every week, and you’ll be the one who helps it all come together: on time, on brand and compliant. It’s a role with real impact. When production runs smoothly, our strategists, designers and editors can focus on their best work, and our campaigns reach customers faster. You’ll own the workflow, the Asana boards, the freelancer roster and the production calendar, and you’ll help everyone know what they’re working on, by when, and why it matters. You’ll work alongside Creative Strategists, Graphic Designers, Video Editors, Copywriters and Media Buyers, partner closely with our E-commerce, Amazon and TikTok teams, and collaborate with external agencies and freelancers. What you'll own Your time splits across eight areas. The percentages are a rough guide to where your week goes. Creative production and project management (about 25%) • Own the end-to-end creative workflow: intake, briefing, production, revisions, approvals, delivery and archiving. • Run weekly creative requests, volume, deadlines, priorities and workload distribution. • Make sure every brief is complete, actionable and tied to a business objective before production starts. • Deliver creative for Meta, TikTok, Amazon, YouTube, e-commerce, retention, sales pages, launches, promotions and ongoing creative testing. • Manage dependencies with Paid Media, E-commerce and other teams, and catch bottlenecks and revision loops early. Asana, workflows and process (about 15%) • Own all creative Asana boards, workflows, custom fields, templates, rules and automations. • Keep task intake, assignments, statuses, dependencies and approvals accurate and visible. • Maintain and improve the Creative Process Manual, SOPs and onboarding documentation. • Oversee naming conventions and related automations, including Google Apps Script integrations. • Turn decisions made in Slack and meetings into tracked, owned tasks. Team, freelancers and capacity (about 15%) • Coordinate the internal creative team, freelancers and external agencies day to day. • Plan weekly resource allocation, capacity and turnaround times. • Track freelancer and agency performance against quality standards, timelines and agreed SLAs. • Run freelancer onboarding and offboarding: access, documentation, brand guidelines and product training. • Approve time-off requests and keep coverage solid through holidays and peak campaign periods. • Escalate performance, resourcing or staffing concerns early. Contracts, invoices and budget (about 10%) • Keep a current register of all creative freelancer, contractor and agency agreements, rates, retainers, payment terms and expiry dates. • Coordinate new contracts, renewals, amendments and terminations with Legal and Finance. • Check invoices against agreed rates, approved hours and delivered work, and follow up payments with Finance. • Track production and external spend against approved budgets, and find ways to reduce cost. Quality control and compliance (about 10%) • Run creative reviews, consolidate feedback and manage approval workflows. • Make sure assets meet brand guidelines, platform requirements and advertising standards in the US, EU, UK, AU and other markets. • Confirm the right product claims, disclaimers and mandatory wording are in place, working with Legal, Creative Strategists and Paid Media. • Make sure nothing goes live without all approvals, and that outdated or non-compliant assets are replaced or withdrawn. Product lifecycle and cross-team communication (about 10%) • Coordinate creative updates for launches, product changes, packaging changes and discontinued products. • Update briefs, Asana fields, asset libraries and trackers when serving sizes, ingredients, packaging, pricing or availability change. • Keep stakeholders informed in the right Slack channels, and hand off copy and design assets for sales page builds. Asset management, tools and access (about 10%) • Oversee creative assets across AIR and Google Drive: naming, version control, folder structure and archiving. • Manage creative tool access and permissions, and keep track of subscriptions, seats, renewals and costs. • Oversee asset delivery to Meta, TikTok, Amazon, YouTube and other channels. Reporting and operational performance (about 5%) • Maintain production trackers • Report weekly on request volume, completed assets, turnaround times, overdue tasks, revision cycles and utilisation. • Run recurring Creative, Paid Media and cross-team meetings, and recommend fixes for recurring issues. How you'll lead Our team is fully remote and spread across time zones, so clear ownership and steady follow-through make all the difference. We’re looking for someone who leads with both confidence and kindness: clear about what’s needed and when, and respectful in how they ask for it. • Help people follow through. You set clear owners and deadlines, check in before things slip, and follow up directly when they do. • Lead from a distance. You keep momentum through Asana, Slack and short check-ins, and trust people to do their work without micromanaging. • Speak up early, and kindly. When work is late or not quite right, you raise it early, stay specific and focus on solutions rather than blame. • Build trust. You listen, explain the why behind priorities, and treat designers, editors and agencies as true partners. • Protect the team’s focus. You gently push back on unclear or last-minute requests, so people can do their best work. What success looks like in your first 90 days: By 30 days: learn and take the handover • You know both brands, the product range, the creative team, key freelancers and agencies, and the main stakeholders in Paid Media and E-commerce. • You've reviewed the current Asana boards, workflows, trackers and Creative Process Manual, and flagged the biggest gaps. • You've taken over the weekly request intake and production calendar from interim coverage. • You've set a clear weekly rhythm with the team: check-ins, deadlines and how follow-ups work. By 60 days: own the workflow • You run weekly production and prioritisation without day-to-day support. • You've taken ownership of all assigned creative Asana boards, trackers and process documentation. • You have a first clear view of production capacity, weekly request volume and delivery timelines. • You've started the register of freelancers, agencies, contracts, rates and invoices. • Late or at-risk work is spotted and followed up before it misses a deadline. By 90 days: run it independently • You independently manage day-to-day creative production and operational workflows. • Production capacity, weekly requests and delivery timelines are visible to the team and stakeholders. • The freelancer, agency, contract, rate and invoice register is complete and kept up to date. • Creative tools, permissions and asset management processes are properly maintained. • You understand the regional compliance and creative approval processes and apply them consistently. • The team meets agreed deadlines reliably, with follow-through that doesn't depend on others chasing. Looking further ahead, by six months we expect consistent delivery against agreed SLAs, fewer bottlenecks and revision cycles, and fully documented Creative Operations processes. What you bring Must-haves • 3+ years in creative project management, creative production management or a closely related role. • Proven experience running creative production for performance marketing, ideally at a DTC e-commerce brand or performance agency. • High-volume production of static ads, video ads, UGC and other paid media assets. • Strong hands-on Asana skills: boards, custom fields, workflows, dependencies, templates, rules and automations. • A working understanding of Meta and TikTok creative workflows. • Experience coordinating Creative Strategists, Designers, Video Editors, Copywriters and freelancers. • Experience leading remote teams and holding people accountable for deadlines, with an assertive but respectful style. • Capacity planning, resource allocation, production reporting and quality control. • Strong communication, organisation, prioritisation and problem-solving, and comfort working independently at pace. Nice-to-haves • Experience in health, wellness, supplements or beauty. • Familiarity with creative compliance in the US, EU, UK and AU. • Experience coordinating Amazon and YouTube creative. • Knowledge of Figma, Motion, AIR, Google Drive and Slack. Top Reasons to Work at Happy Mammoth • A Strong Salary Package: We’ll pay you well because your skills and hard work deserve the best. • Paid Holidays: Take all the time you need to binge-watch your favorite shows, explore new places, or just relax. It’s on us! • Work from Anywhere: Whether it’s your couch, a trendy café, or a co-working space by the beach (lucky you), the world is your office. • Join a Vibrant Team: Teamwork makes the dream work! You’ll be part of a global crew that’s as talented as they are friendly. • Flexible Working Hours: Manage your schedule how it fits best for you—late-night productivity, early morning hustle, or everything in between. • Opportunities for Growth: We’ll give you free books, courses, and all the resources you need to level up your skills and keep excelling. • Dynamic Work Environment: No two days are the same here. Embrace new challenges and excitement every day in a diverse, fast-paced workplace. • Make a Difference: Join our mission to help clients improve their health and live more fulfilling lives. It’s not just a job - it’s a chance to make a real impact! Ready to apply? If you love bringing order and energy to a creative team, and you’d like your work to help people feel better every day, we’d love to hear from you. Please submit your CV in English. Please note: due to operational constraints, we are unfortunately unable to consider candidates based in the US, the UK, or the Netherlands at this time.