Flora Food Group
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The Practical Detail
Location: Katowice Szopienice office
Working model: Hybrid (3 days office + 2 days remote)
Contract type: Permanent
Why this role matters
In your first year as Customer Service Team Leader, you will lead your team to deliver high-quality, timely service to our customers in the DACH region, ensuring operational excellence and continuous improvement. This role is crucial for maintaining smooth order management and customer satisfaction, directly impacting Flora Food Group’s ability to provide better food solutions to kitchens across Europe. You will balance people leadership with operational performance, driving corrective actions and fostering collaboration across Sales, Planning, and Logistics. Your work ensures that our culinary essentials—taste, nutrition, functionality, and reliability—reach consumers without disruption.
Performance
You will own the Customer Service team’s operational performance, using data to identify gaps and drive corrective actions that improve service delivery. Success will be measured by meeting key performance indicators such as timely order processing, customer satisfaction, and operational efficiency. Your leadership will ensure the team adapts quickly to changing priorities, delivering results that support Flora Food Group’s growth and market presence.
Care
This role reports to the Customer Service Manager and leads a team of seven direct reports. You will foster a culture of accountability, collaboration, and continuous learning, supporting onboarding, training, and succession planning. Working closely with cross-functional teams, you will ensure decisions are sustainable and aligned with long-term business goals, doing the right thing for customers, colleagues, and communities.
Passion
You will bring a genuine interest in food and customer experience, understanding how operational excellence supports the delivery of better food to kitchens. Your curiosity about process innovation and automation will help raise the bar for service reliability and functionality. You take pride in your craft, knowing that your team’s work directly contributes to the quality and availability of food products that nourish people every day.
You have proven leadership experience or readiness to lead a team, combined with solid expertise in Customer Service or related supply chain operations. You are comfortable working with data and KPIs to drive performance and have strong communication skills to manage escalations and stakeholder relationships. Your ability to prioritize, delegate, and coach others will help you balance operational demands with people development. Fluency in English and German is essential. You are solution-oriented, take ownership, and communicate clearly even when priorities shift.
You are genuinely interested in food culture and curious about how consumer behaviour and future food trends shape innovation. You understand that strong brands are built by anticipating what’s next in taste, nutrition and functionality, and by translating insight into meaningful consumer experiences.
Where this could lead to
This role typically leads to broader leadership positions within Customer Service or Supply Chain management, where you can influence larger teams and cross-functional strategies. Over time, you may take on roles with greater scope in operational excellence or customer experience, shaping how Flora Food Group delivers value across markets.
What's next
If this opportunity sounds exciting, we'd love to hear from you.
Apply before: 26-Nov-2026
Marie Mantel marie.mantel@florafg.com
We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
*Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.*
*No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.*
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Opens www.florafoodgroup.com in a new tab. Check the address before sharing personal information.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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