Deskside/Workplace L1 Technician - 6 to 12…

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Deskside/Workplace L1 Technician - 6 to 12… | JobCheckPoint

We are seeking a customer-focused IT Support Analyst to provide hands-on technical support across a range of end-user devices and workplace technologies. The role is responsible for delivering an excellent user experience through the resolution of incidents and service requests, supporting walk-up and scheduled appointments at the Tech Bar, and providing a high standard of VIP and executive support.

Requirements

Provide technical support and troubleshooting for desktops, laptops, mobile phones, and peripherals, including printers, scanners, and other IT equipment.
Manage and resolve IT service requests and work orders independently, ensuring timely and effective resolution.
Deliver walk-up and appointment-based support at the Tech Bar, assisting users with device-related issues, hardware swaps, loaner devices, password resets, and account access issues.
Provide VIP and white-glove support, ensuring a professional, responsive, and personalised service experience.
Deliver meeting room and collaboration technology support, troubleshooting equipment and connectivity issues to minimise disruption.
Support IT asset lifecycle activities, including device collection, returns, and secure disposal services in line with established procedures.
Apply intermediate-level technical knowledge to investigate and resolve incidents and service requests of moderate complexity.
Exercise independent judgement within established policies, processes, and procedures, assessing individual circumstances and recommending appropriate solutions.
Provide constructive feedback on existing and new technical processes, identifying opportunities to improve service quality and operational efficiency.
Maintain a professional, customer-focused approach, demonstrating strong interpersonal, verbal, and written communication skills.

Skills and Experience

Typically 1–2 years of experience in an IT support, service desk, desktop support, or technical support environment.
Working technical knowledge of PCs, laptops, mobile devices, and associated peripherals.
Proven ability to independently troubleshoot and resolve technical incidents and service requests.
Experience providing face-to-face, walk-up, and customer-facing IT support.
Ability to manage moderately complex technical issues and projects, applying sound judgement and problem-solving skills.
Strong customer service skills, with the ability to communicate effectively with users at all levels of the organisation.
Professional and confident approach to delivering VIP and white-glove support.
Strong verbal and written communication skills.
Ability to work independently while following defined practices and procedures.
A proactive approach to identifying service improvements and providing feedback on technical processes.

Language Requirements

Fluent in English and Dutch, with the ability to communicate effectively in both languages.

Pay

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Deskside/Workplace L1 Technician - 6 to 12 Months Contract

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