We are seeking a customer-focused IT Support Analyst to provide hands-on technical support across a range of end-user devices and workplace technologies. The role is responsible for delivering an excellent user experience through the resolution of incidents and service requests, supporting walk-up and scheduled appointments at the Tech Bar, and providing a high standard of VIP and executive support.
Requirements
Provide hands-on technical support and troubleshooting for PCs, laptops, mobile phones, cabling, televisions, projectors, peripherals, and site security equipment.
Act as an escalation point for the Tech Bar, providing advanced troubleshooting and support for network connectivity and audio-visual (AV) equipment.
Deliver VIP and white-glove support, managing escalations and ensuring meeting rooms and AV facilities are fully operational and ready for executive meetings.
Troubleshoot basic network connectivity issues and demonstrate an understanding of network infrastructure, including switches, routers, Wi-Fi access points, and firewalls.
Configure and support network equipment, including routers and switches, in accordance with established procedures.
Provide technical support for backup and tape infrastructure, demonstrating an understanding of associated technologies and processes.
Perform physical hard reboots and power cycles of on-site infrastructure, including servers, storage devices, and other IT appliances, following approved procedures.
Support and contribute to projects of moderate complexity, collaborating effectively with internal departments and intercompany teams.
Produce clear technical reports and documentation, demonstrating strong written and verbal communication skills.
Facilitate workshops and information-gathering sessions to capture technical requirements, identify issues, and support service improvements.
Exercise independent judgement within established policies and procedures, assessing individual circumstances and recommending appropriate technical solutions.
Evaluate complex or unique situations, applying sound problem-solving skills and escalating where appropriate.
Skills and Experience
Typically 2–4 years of experience in an IT support, desktop support, infrastructure support, or technical operations environment.
Working technical knowledge of end-user computing, workplace technology, AV equipment, cabling, and site infrastructure.
Experience providing escalation-level technical support and independently troubleshooting incidents.
Basic networking knowledge, including switches, routers, Wi-Fi access points, firewalls, and network connectivity.
Practical experience or knowledge of configuring network equipment, particularly routers and switches.
Understanding of backup technologies and tape infrastructure.
Experience supporting on-site IT infrastructure, including servers, storage devices, and appliances.
Ability to work on moderately complex projects and collaborate with multiple internal and intercompany teams.
Strong analytical and problem-solving skills, with the ability to exercise independent judgement and recommend appropriate solutions.
Excellent customer service and stakeholder management skills, particularly when supporting VIPs and senior executives.
Strong verbal and written communication skills, including technical reporting, documentation, and workshop facilitation.
Ability to work independently while adhering to established processes, procedures, and operational standards.
Language Requirements
Fluent in English and Dutch, with the ability to communicate confidently and professionally in both languages.
Engineering
Dutch
Pay
Pay is not stated in the ad.
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