Door-Bell person Season 2027

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Door-Bell person Season 2027 · Relais & Châteaux | JobCheckPoint

Company Description

L'hotel, arroccato su una scogliera a picco sul mare in una posizione mozzafiato a Capri, offre da ogni parte uno dei panorami più belli del mondo. Sentiti benvenuto nella terra degli esteti e inizia a scoprire la leggenda blu di Capri!

Perched on a cliff overlooking the sea in a breathtaking location on Capri, the hotel offers one of the most stunning panoramic views in the world from every angle. Feel welcomed in the land of aesthetes and begin to discover the legendary blue of Capri!

Job Description

Il Door-Bell person rappresenta il primo sorriso e l’ultima immagine che l’ospite porta con sé. Con eleganza, discrezione e professionalità, garantisce un’accoglienza calorosa e impeccabile, anticipando i bisogni degli ospiti e accompagnandoli nei loro spostamenti all’interno e all’esterno della struttura.

Figura chiave nella guest experience, il Door-Bell person lavora a stretto contatto con il Concierge e il Front Office per offrire un servizio armonioso e coerente con gli standard 5 stelle lusso Relais & Châteaux.

Mansioni principali

Accogliere gli ospiti al loro arrivo con cortesia e professionalità, offrendo assistenza immediata
Coordinare e supportare la gestione dei bagagli, dal carico/scarico fino al posizionamento in camera
Assicurare la corretta gestione del traffico veicolare all’ingresso dell’hotel (arrivi e partenze)
Collaborare con il Concierge per organizzare transfer, taxi, shuttle ed escursioni
Anticipare le necessità degli ospiti e offrire assistenza costante con discrezione
Curare la pulizia e l’ordine delle aree comuni interne (corridoi, scale, depositi, aree di servizio, ascensori) e delle aree esterne di pertinenza.
Garantire la cura dell’immagine esterna dell’hotel, mantenendo l’area d’ingresso ordinata e accogliente
Supportare i reparti di Front Office e Guest Relations in caso di necessità operative

The Door-Bell Person represents the first warm welcome and the lasting impression our guests take with them upon departure. With elegance, discretion and professionalism, this role ensures a seamless and genuine arrival and departure experience, anticipating guests’ needs and assisting them throughout their movements within and outside the property.

As a key ambassador of the guest experience, the Door-Bell Person works closely with the Concierge and Front Office teams to deliver attentive, personalised and consistent service in line with the standards of a 5-star luxury Relais & Châteaux property.

Key Responsibilities

Warmly welcome and greet guests upon arrival, providing immediate and attentive assistance with courtesy and professionalism.
Coordinate and assist with luggage handling, including loading, unloading, transportation and delivery of luggage to and from guest rooms.
Ensure the smooth and efficient management of vehicle traffic at the hotel entrance, particularly during guest arrivals and departures.
Work closely with the Concierge team to assist with the coordination of transfers, taxis, shuttle services and excursions.
Anticipate guests’ needs and provide discreet, proactive and personalised assistance throughout their stay.
Ensure the cleanliness, tidiness and presentation of internal common and operational areas, including corridors, stairways, storage areas, service areas and elevators, as well as the hotel’s designated external areas.
Maintain the impeccable appearance of the hotel entrance and surrounding outdoor areas, ensuring they remain clean, organised, welcoming and fully aligned with the property’s luxury standards.
Support the Front Office and Guest Relations teams with operational requirements whenever necessary.
Maintain the highest standards of professional appearance, discretion, courtesy and guest confidentiality at all times.
Contribute to creating memorable guest experiences by embodying the values, service philosophy and standards expected of a 5-star luxury hospitality environment.

Qualifications

Esperienza pregressa (almeno 2–3 anni) in ruoli analoghi presso hotel di lusso o 5 stelle
Ottima padronanza della lingua italiana e buona conoscenza dell’inglese
Eccellenti capacità relazionali, sorriso autentico e naturale attitudine al servizio
Cura della presenza e standing in linea con un contesto luxury
Flessibilità, attitudine al lavoro di squadra e gestione dello stress
Conoscenza del territorio di Capri e delle dinamiche di ospitalità locale sarà considerata un plus.

Lingue richieste

Italiano (obbligatorio) e Inglese (obbligatorio)

Requirements & Qualifications

A minimum of 2–3 years of previous experience in a similar role within luxury or 5-star hotels.
Excellent command of Italian and a good working knowledge of English.
Outstanding interpersonal and communication skills, with a genuine smile and a natural passion for delivering exceptional service.
Impeccable personal presentation and professional demeanour, in keeping with the standards of a luxury hospitality environment.
Flexibility, a strong team-oriented attitude, and the ability to remain composed and efficient in a fast-paced environment.
Knowledge of Capri and the local hospitality landscape will be considered a strong advantage.

Required Languages

Italian – Required
English – Required

Additional Information

Contratto a partire dalla stagione 2027
Disponibilità full time su turni diurni e serali, dal lunedì alla domenica (con 1 giorno di riposo settimanale)
È preferibile la selezione di talenti locali; in caso contrario, è previsto alloggio condiviso per i non residenti
Prospettive a lungo termine in un’azienda di successo
È necessario avere i requisiti legali per poter lavorare in Italia

Contract starting from the 2027 season.
Full-time availability required, with both daytime and nighttime shifts, from Monday to Sunday.
Local talent is preferred; however, shared accommodation will be provided for non-residents.
Long-term prospects with a successful company.
Applicants must be legally eligible to work in Italy.

Pay

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