Description
The Regional Technical Manager is responsible for managing and developing the RATIONAL service network, ensuring the highest quality of service in terms of fault diagnostics, maintenance, and repair of our end customer's equipment. They provide telephone support to installers and customers requesting assistance. They verify warranty conditions and the corresponding invoicing. They support the team in organizing technical training courses and in the installation of our products at trade fairs. They also visit customers who require technical supervision, sometimes in collaboration with our field staff.
Main Responsibilities
- Helpdesk customer service advisor – Dealing with customers, analyzing and resolving customer technical issues
- Phone technical support for external Service Partners, Dealers, Sales Managers and End-users
- Train Service partners of the designated area
- Assistance in Workshop activities when required
- Complete Service Reports, timesheets, expense reports as well as parts reordering forms in a timely manner. Must also be able to complete additional reports as requested.
- Monitor equipment conditions and recommend maintenance programs
- Proof-reading of Translation for Technical Documentation (English > Italian)
- Participation to trainings at the headquarters (Germany/France)
Practical Background
- High School Diploma with electric/electro-technical specialization
- Minimum 2-3 years’ experience troubleshooting industrial electric and/or gas equipment is a plus
- Attention to detail – process driven and investigation will require a methodical approach
- Ability to read and interpret documents such as procedural manuals
- Native level of Italian language and basic English knowledge
- Willingness to travel within the assigned area one week per month
Personal Qualities
- Strong communicator and able to build meaningful relationships
- Able to respond to individual requirements by offering adequate solutions
- Has high quality standards and wants to achieve improvements actively
- Ability to speak effectively before groups of customers or employees of organization
Organization
- Work in a dynamic and international company with an outstanding sales growth.
- An agile, process-oriented organization where individual responsibility is particularly encouraged. Sales Managers will act as an entrepreneur in our business.
Offer
- Permanent employment contract, or an apprenticeship contract for candidates with limited professional experience
- Comprehensive and attractive benefits package
- Annual bonus linked to performance and achievement of objectives
- Structured onboarding and continuous learning and development programs
The salary range for a qualified professional is between € 28,000 and € 35,000 gross annual salary (RAL), depending on professional experience, level of autonomy, technical expertise, and the complexity of the role.
