Customer Service Representative II - Fluent English and German

Talent Search PRO

Location: Assago, Lombardy
Work arrangement: On-site
Job type: Full-time
Posted 2 days ago

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Key skills in this ad

Skills and tools

Customer service
SAP
Learning and development

Experience

3 years of relevant work experience
5+ years of relevant work experience

Languages

English
German

Qualifications

About this role

Job Title: Senior Customer Service Representative II - Fluent English and German

Role Summary

Prime contact of the company toward the customer for order-related activities.

The Customer Service Representative independently manages an assigned portfolio and is accountable for the execution of the order-to-cash process, ensuring customer satisfaction, operational excellence, and alignment with business objectives.

Please note that this role requires on-site presence five days per week, Monday through Friday.

This position is open to candidates belonging to protected categories under Law 68/1999.

When applying, please submit your CV/resume in English to support the recruitment and review process.

Responsibilities:

Efficiently and independently process order-to-cash from order receipt through different channels (email, web order, EDI), to order confirmation, delivery, and invoicing,

Manage customer order portfolio independently, ensuring accurate execution and compliance with company policies.

Act as front-line business contact for product, quality, and supply chain inquiries,

Keep clients proactively informed and act to maximize ability to serve,

Analyze SAP reports to identify and resolve open issues,

Interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality, and other departments,

Receive, enter, and manage customer non-conformances/claims, including returns and debit/credit note management,

Build sustainable customer trust through proactive communication.

Qualifications:

The following are minimum qualifications for the role:

Bachelor’s degree with 0–3 years of relevant work experience; OR

High School Diploma with 5+ years of relevant work experience in customer service, order management, or a related field; OR

High School Diploma with 7+ years of work experience.

Fluency in English, with effective written and verbal communication skills.

Fluency in German, with effective written and verbal communication skills.

Working knowledge of Microsoft Office.

Strong written and verbal communication skills.

Ability to manage multiple priorities and adjust priorities based on customer and business needs.

Ability to work effectively in a dynamic, multicultural environment.

Demonstrated problem-solving skills and ability to take ownership of customer issues through resolution.

Ability to work collaboratively within a team and independently when needed.

The following are preferred qualifications for the role:

Experience in the chemical industry.

Master’s degree.

Experience using SAP, particularly the SD module, or experience with comparable enterprise systems.

Experience supporting customers or managing customer relationships.

Demonstrated commitment to continuous learning and development.

Pay

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