EXPLORE YOUR NEXT CHAPTER
Retail Manager - Bergamo (m/f/d)
Canyon
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted today
About this role
THE ROLE As our Manager Retail – Italy (m/f/d), you pioneer Canyon’s physical retail presence and regional partner ecosystem across Italy. Situated right alongside our new Canyon Italia Headquarters in Pedrengo (Bergamo), you take full P&L and operational ownership of our flagship store (approx. 60% focus) while driving the expansion and commercial success of our B2B Experience Partners (30%) and Authorized Service Partner network (10%). Leading a cross-functional team—including an Assistant Store Specialist, Workshop Coordinator, and Service Partner Coordinator—your mission is to establish Bergamo as the ultimate destination for the Italian cycling community while scaling our nationwide partner footprint. This is an on-site leadership position based in Pedrengo / Bergamo, reporting directly to the Southern Europe Country Manager. YOUR JOB AS PART OF THE CANYON CREW • Team Leadership & Culture: Leading and coaching the store, workshop, and partner coordination teams functionally and disciplinarily fosters a high-performing retail and technical service culture. • Flagship P&L & Store Operations: Owning full commercial and operational performance for the Bergamo store—actively steering sales, inventory, conversion, and SLAs—while positioning the location as a premier cycling destination through expert advice, bike fitting, and top-tier visual merchandising. • Experience Partner Network: Identifying, onboarding, and commercially steering high-potential Experience Partners across Italy drives revenue growth and expands Canyon’s physical market presence. • Authorized Service Partners: Overseeing the nationwide ASP network alongside the Service Partner Coordinator ensures strict SLA compliance, drives "Collect & Ride" adoption, and turns partner workshops into true Canyon brand advocates. • Community Hub & Activations: Partnering closely with local Marketing to execute in-store events, demo rides, and joint partner campaigns establishes Bergamo as the beating heart of the local cycling scene. • Cross-Functional Alignment: Collaborating seamlessly with local Pedrengo teams (Customer Service, Marketing) and Global WHQ functions (Logistics, Retail Operations) ensures smooth supply chain workflows and a unified rider experience across all touchpoints. HOW YOU BECOME PART OF THE RACE • Educational Background: A completed degree or vocational training in Retail Management, Business Administration, or a comparable field forms your solid foundation. • Retail Management Experience: 3–5 years of proven experience in retail management—ideally within the premium, lifestyle, or sports/cycling industry—characterizes your track record. • Hands-On Leadership: Proven experience leading teams of 5–10 people combined with strong organizational talent and a pragmatic, hands-on mindset defines your leadership style. • Commercial & Systems Expertise: Solid proficiency in managing retail P&Ls, store KPIs, inventory workflows, and ERP/POS systems supports your daily operational steering. • Passion for Cycling: A genuine enthusiasm for bikes, sports technology, and cycling culture drives your motivation every day. • Personality & Mindset: A customer-centric, structured, and resilient personality with strong communication skills and an eye for detail rounds off your profile. • Language Skills: Native-level Italian paired with business-fluent English (written and spoken) enables effortless collaboration with local riders and international headquarters teams.