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Issuing & Refund Operator
IT11 Global Blue Italia S.r.l.
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 9 days ago
About this role
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Nature and aim of the position Refund Global Blue Tax Free Forms at a Global Blue Refund Point. Main duties and responsibilities · Verify and refund Global Blue Tax Free Forms · Ensure a satisfactory experience for our customers · Prevent refunding mistakes and fraud · Prepare reports as needed · Observe Global Blue policies, guidelines and procedures · The position may be part of a Downtown Cash Refund Office Main KPIs · Number of refunded transactions · Refunding mistake ratio Reporting and collaboration · Reporting line: Refund Supervisor or Airport Manager · Mainly cooperates with: o Peers at same and other Refund Points o Quality Assurance o Refund Manager o Merchants’ staff o Sales organization Background and Education * Helpful: a commercial background * Helpful: experience in face to face customer contact * Helpful: experience in managing tills * Helpful: airport experience * Helpful: customer service experience Specific skills and knowledge * Must be fluent in English. * Other helpful languages in order of relevance: Chinese, Russian, Arabic * Must be dedicated to service and customer satisfaction * Must be experienced in using office software * Must be trustworthy to handle large amounts of cash * Must have a clean criminal record * Must be able to handle stress * Must be nimble but thorough * Must be a good team player * Must be flexible in terms of working hours * Previous working experience is a plus *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.* WELCOME TO THE FUTURE OF COMMERCE About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit [shift4.com](http://shift4.com). About Global Blue Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit [globalblue.com](http://globalblue.com) and [shift4.com](http://shift4.com). A Global Leader in Financial Technology 75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. [Meet the Executive Team](https://www.shift4.com/team) Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions. [Join Our Team](https://www.shift4.com/careers) Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team. Click on the link above to learn more about our company culture and view open positions.