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Customer Development Executive (9-month FTC)
IE02 MDLZ IE Sales
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 26
About this role
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Reporting directly to Sales Planning Manager, the Customer Development Executive will operate as part of our Sales Revenue Planning team within the Sales organisation; and should deliver on the key business goals of Net Revenue per tonne and Customer Investment. How you will contribute You will: * Manage the customer deductions for accounts, whilst putting the customer at the heart by developing the relationships to minimise disputes and maximise opportunities to resolve and collect debt. * Business partner sales managers to ensure we work together to manage their accounts’ ledger and debt. Ensure effective communication to improve results. * Be responsible for the timely payment of customer invoices in line with company procedure to ensure that we minimise outstanding deductions on the ledger and post to trade accruals accurately to reflect current liability. * Have regular reviews with commercial and finance teams to ensure trade spend management and timely closure and release of funds through recycling, or recognition of additional liability through manual accruals. * Pricing: Responsible for managing the resolution of pricing claims through collaboration with sales, Customer * Be responsible for managing a clean reconciled ledger for respective accounts. * Be a Point of contact to provide support to key internal contacts, 3rd parties and customers in respect of timely query resolution. * Be responsible for, accurate and complete, record retention in line with company policy. Ensure SOX controls of proof of performance and price change backup are met. Ensure audit evidence exists to support promotional authorisation and invoice payment. * Contribute towards a continuous improvement mind-set to improve process and ways of working. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: * Customer Service Mind-set * Excellent Communication skills * Strong attention to detail and organisation skills * Analytical ability * Ability to work on own initiative. What you need to know about this position: The CDE should develop key business relationships with their respective Customer Account Managers to ensure that strong links are built to enable better results, while supporting all customers. The Key Business Partners will be Customer Account Managers, Customer Planning Execs and Sales Finance Analysts. Internal: The role needs to manage multiple stakeholders in a complex internal structure to build links with various functions. External: The FMCG landscape is constantly changing resulting in more demands on our team to handle an increased level of invoicing and price changes. The role has direct contact with external customers. Job specific requirements: * Fluent English required. * Administrative experience required. * Good Knowledge of Excel required * Ability to manage multiple stakeholders to build links with various functions * Business Partering experience required * Knowledge of SAP preferred * Knowledge of Categories and Customers preferred. Travel requirements: none Work schedule: office based/hybrid working The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland. No Relocation support available Business Unit Summary Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as *Oreo*, *belVita*, *LU* and *Ritz* biscuits; *Cadbury Dairy Milk*, *Green & Blacks*, *Milka* and *Toblerone* chocolate; *Philadelphia* and *Dairylea* cheese; and *Maynards Bassetts*, *Trebor* and *Trident* gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Temporary (Fixed Term) Account Management Sales At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!