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Delivery & Support Technician
Accora
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 14
About this role
Main purpose of job A positive and ‘can-do’ attitude – this role includes many challenges and obstacles, this will be a key part of the review and trial period Ability to work well under pressure Ability and willingness to follow guidance, coaching and instructions from technical and sales team. Live and demonstrate the values of the company Interpersonal skills Key responsibilities, duties and tasks * Collect and build chairs Beds from Ireland Warehouse * Deliver chairs to Product Specialist team at nationwide locations. * Complete administrative work within time scales * Make sure stock is recorded and managed in van and depot. * Work with customer service team to arrange deliveries in an effective manner * Assisting the sales team with 2 man visits where required * Overnight stays in hotels where required to maximise efficiency Key goals and KPIs * Product is kept in good condition for delivery * Arrive on time to prebooked appointments * Stock in van and depot is managed well General expectations * Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities * Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses * Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy * Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public * Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision * Adhere to relevant quality and regulatory requirements at all times Requirements Experience and knowledge It is essential that the postholder has: * Experience in driving van or long distance travel * Experience in loading and delivering * Experience in stock management * Medical equipment experience required It is Reuired that the postholder has: * Relevant product and industry knowledge Skills and abilities It is essential that the postholder has: * Strong communication (oral and written) and numeracy skills * Ability to work effectively both individually and in a team * Good IT skills * Maintain excellent levels of personal appearance and hygiene at all times * Attention to detail and compliance with company systems and processes * Ability to work flexible hours including early starts or late finishes depending on travel. * Ability to use initiative in a variety of challenging situations * Ability to contribute to groups discussions in a thoughtful manner * Ability to work methodically and fault find * Prepared to stay overnight in hotels as necessary for maximum travel efficiency * Drive with due care, attention and courtesy at all times * Outlook and Word Processing skills Other requirements It is essential that the postholder has: * Attention to detail, with good planning and organisational skills * Drive and enthusiasm * The potential to grow and develop in line with the business * High degree of self-motivation and ambition * Ability to influence and engage with colleagues, peers, key customers and prospects * Positive, confident and determined approach * Continuous improvement mindset * Full driving licence Benefits Company laptop and van provided Annual leave: 25 days per year + public holidays Training and development opportunities Competitive salary About Accora: We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy. This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity. If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at [www.accora.care](http://www.accora.care/) *Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care*