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Senior Service Manager
East Suffolk Services
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 4 days ago
About this role
Job Description East Suffolk Services Limited – Ufford, IP13 6ET £50,908 - £55,224 per annum 37 hours per week Fixed Term Contract – 1 Year Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. As part of our team, you will play a leading role in shaping and developing high-quality Recycling and Waste services that our communities rely on every day. This is more than just a management role. It's an opportunity to influence service delivery, lead operational improvements, and help create a cleaner, more sustainable future for East Suffolk. We are seeking an experienced and ambitious Senior Service Manager to join our Recycling and Waste management team on a one-year fixed-term contract. Your role Reporting to the Head of Service, you will lead and support the Assistant Managers and wider operational teams, ensuring Recycling and Waste services are delivered safely, efficiently and in compliance with all relevant legislation and best practice. You will drive continuous improvement across the service, developing innovative solutions that enhance productivity, customer satisfaction and environmental outcomes. Working closely with operational teams, customers, stakeholders and partner organisations, you will help ensure high standards of service delivery while maintaining a strong focus on safety, performance and value for money. The role includes responsibility for resource planning, operational performance, budget monitoring, workforce management and service development. You will also support the growth of commercial waste services and identify opportunities to improve profitability and efficiency. As a senior leader within the service, you will motivate and develop teams, promote positive behaviours, and foster a culture of continuous improvement, accountability and excellent customer service. What you will need You will have significant management experience within waste management, environmental services or a related operational environment, together with a strong understanding of relevant legislation, health and safety requirements and industry best practice. You will be an effective leader with experience managing multi-disciplinary teams, allocating resources and delivering service improvements in a complex operational setting. Strong communication, organisational and problem-solving skills are essential, along with the ability to influence, motivate and support others while maintaining high standards of performance. You should also have experience of financial management and budget monitoring, together with a commercial mindset and a focus on delivering value for money. A Chartered Institution of Wastes Management (CIWM) Waste and Management Training and Advisory Board (WAMITAB) Level 4 qualification, or substantial equivalent experience within the waste management sector is essential. Thinking of joining us? Here's why you should At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work. If you have the skills, experience and passion to lead high-performing teams and drive service excellence, we'd love to hear from you. We value our staff At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work. Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you. We value our staff In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include: A top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs and dentists, plus life insurance. A competitive, matched pension scheme through Royal London. Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling. Learning and development opportunities tailored to your role and personal goals. Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more. A car benefit scheme and cycle to work scheme to support your commute in a way that suits you. For more information on our fantastic benefits scheme, see our employee benefits brochure. For more information For an informal discussion regarding this post, please contact Stuart Mortimer, Head of Recycling and Waste by emailing: stuart.mortimer@eastsuffolkservices.co.uk Closing date: 11.30 pm, 22 November 2026. Interview date: week commencing, 30 November 2026. How to apply Step 1 - Read the advert and Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (suffolkjobsdirect.org) Job Info Job Identification 25544 Job Category Waste Management jobs Posting Date 11/06/2026 Apply Before 11/22/2026 Job Schedule Full time Locations Woodbridge, Suffolk, United Kingdom