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Inbound Supervisor
JD.COM INTERNATIONAL UK LTD
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: [https://www.jingdonglogistics.com/](https://www.jingdonglogistics.com/) What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Job Title: Warehouse Supervisor – Inbound Department: Warehouse Operations Reports to: Warehouse Manager Role Purpose Lead the daily inbound operation, ensuring stock moves safely, accurately and efficiently from arrival and unloading through receiving, quality checks, system receipt and put-away. Manage Team Leaders and warehouse operatives, plan resources against expected volumes, and deliver agreed productivity, quality and service targets. Duties & Responsibilities * Oversee all inbound activities, including container and trailer unloading, pre-sorting, quantity and quality checks, goods receipt, labelling, put-away and inbound exception handling. * Plan daily staffing, equipment and receiving capacity based on scheduled arrivals, forecast inbound volumes and outstanding workload. Adjust resource allocation throughout the shift to address changing priorities. * For external customer operations, manage inbound bookings and coordinate delivery frequency and arrival schedules with Customer Service, ensuring booked volumes remain within available receiving capacity. * For internal fulfilment operations, use expected inbound volumes from the system to plan staffing and unloading capacity, providing clear guidance on container unloading and receiving priorities. * Lead Team Leaders and an inbound workforce of approximately 20–30 employees, including agency workers. Set clear responsibilities, conduct shift briefings and maintain effective shift handovers. * Monitor attendance, timekeeping, productivity and work quality. Coach employees, identify training needs and support performance and absence management in partnership with the Warehouse Manager and HR. * Use IAMS to review workforce schedules and attendance, and IWMS to monitor inbound tasks, stock receipts, put-away progress and operational exceptions. * Ensure all physical stock movements are accurately and promptly recorded in IWMS, maintaining alignment between system records and actual stock. * Investigate and resolve shortages, overages, damaged goods, incorrect labels, SKU discrepancies and system or location issues. Ensure affected stock is appropriately segregated and outstanding actions are followed through to closure. * Monitor receiving and put-away timeliness, productivity, receipt accuracy, backlog and exception rates. Analyse performance gaps and implement corrective actions. * Coordinate with Inventory, Outbound, Customer Service and other relevant teams to resolve capacity constraints, maintain stock availability and minimise operational disruption. * Enforce health and safety requirements, safe unloading practices, manual handling procedures, PPE standards and housekeeping. Ensure equipment is operated only by appropriately trained and authorised employees. * Maintain SOP compliance, accurate operational reports and clear handover records. Escalate staffing shortages, equipment issues, safety concerns and risks to service delivery promptly. * Identify opportunities to improve workflow, labour utilisation, space usage and cost efficiency, and support the implementation of agreed improvements. * Undertake other reasonable duties consistent with the role as required by the Warehouse Manager. Requirements * Proven supervisory experience within warehouse operations, with strong practical knowledge of inbound receiving and put-away processes. * Experience leading Team Leaders and a workforce of approximately 20 or more employees, including agency workers. * Hands-on understanding of container unloading, goods receipt, quantity and quality checks, stock movements and inbound exception resolution. * Ability to operate IAMS and IWMS effectively for workforce planning, attendance monitoring, inbound control and performance reporting. * Strong planning and prioritisation skills, with the ability to match staffing and equipment capacity to forecast workload. * Experience managing operational KPIs, analysing performance data and implementing practical improvements. * Confident using Microsoft Excel, warehouse systems and handheld scanning devices. * Clear communication and people management skills, including coaching, delivering briefings and addressing performance concerns. * Sound understanding of warehouse health and safety, SOP compliance and fair, consistent people management. * Ability to work effectively under pressure and support operational shift requirements, including peak periods. * Relevant forklift or Reach Truck qualifications and practical experience are desirable. *At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.* Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer. Our growth is creating opportunities. Yours could be next. About us What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.