Opens elij.fa.em2.oraclecloud.com in a new tab. Check the address before sharing personal information.
Key skills in this ad
Skills and tools
Sales
Call centre
Customer service
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Job Description
Patient Contact Centre Advisor | Fixed Term | Full Time | St Mellons, Cardiff | Competitive Salary + Excellent Benefits
Spire Healthcare is recruiting Patient Advisors to join our Patient Support Centre team based in St Mellons, Cardiff. This is an excellent opportunity for someone with strong skills to begin or develop a career within private healthcare. Full training will be provided.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
This is a fixed term opportunity initially for a period of up to 6 months, with a view to be extended at a later date
The Patient Contact Centre Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
About the Patient Support Centres
The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.
Key Responsibilities
Manage self-pay patient enquiries via telephone, email and online platforms
Handle enquiries from initial contact through to appointment booking
Convert warm leads into appointments and sales to meet KPI targets
Deliver a high standard of customer service in line with private healthcare expectations
Manage and prioritise your own workload effectively
Use multiple systems to support enquiry handling and booking processes
Promote Spire’s Values and Purpose, contributing to a culture of service excellence
Build positive relationships through clear and effective communication
About You
Strongly target-driven with a customer-focused approach
Confident using a range of systems and technology
Enjoy working in a fast-paced, collaborative team environment
Strong communication and interpersonal skills
Able to work effectively within a hub while supporting a national sales framework
Working Hours
37.5hrs per week, worked across, Monday to Friday between 8:00am and 6:00pm.
Saturday: 9:00am – 4:00pm (as required)
What to expect during the selection process
Stage 1: Online Assessments (20 mins)
Short personality and judgement test. Successful candidates progress to Stage 2.
Stage 2: Video Interview (20 mins)
4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
Stage 3: Face-to-Face Interview
Visit a Patient Support Centre to learn more about the role and for us to get to know you
Benefits
35 days annual leave inclusive of bank holidays
Competitive pension with flexible retirement options
‘Spire for You’ benefits platform with cashback and discounts
Free Bupa health screening
Private medical insurance
Life assurance
Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.
We reserve the right to close this vacancy early if sufficient applications are received.
Job Info
Job Identification
29320
Job Category
Patient Support
Posting Date
11/09/2026
Apply Before
11/23/2026
Job Schedule
Full time
Locations
2nd Floor, Building 1, Eastern Business Park,, CARDIFF, CF3 5EA, GB
Communication
Pension
Private healthcare
Training provided
Pay
Pay is not stated in the ad.
Estimate take-home pay for a figure you enter
Estimated take-home pay
Explore gross pay after typical payroll taxes for a work location.
Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.
Visa sponsorship and relocation: not stated in the ad.
JobCheckPoint never asks candidates to pay, and genuine employers shouldn't either. If this job asks you for money (registration, training, visa or equipment fees), don't pay. Report it below.
