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Key skills in this ad
Skills and tools
Sales
Customer service
Call centre
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Job Description
Bank Private Patient Sales Advisor | Seaham Patient Support Centre | Bank (Zero-Hours Contract) |
We are currently recruiting Bank Private Patient Advisors to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
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Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.
Key Responsibilities
Manage self-pay patient enquiries via telephone, email and online platforms
Handle enquiries from initial contact through to appointment booking
Convert warm leads into appointments and sales to meet KPI targets
Deliver a high standard of customer service in line with private healthcare expectations
Manage and prioritise your own workload effectively
Use multiple systems to support enquiry handling and booking processes
Promote Spire’s Values and Purpose, contributing to a culture of service excellence
Build positive relationships through clear and effective communication
About You
Strongly target-driven with a customer-focused approach
Confident using a range of systems and technology
Enjoy working in a fast-paced, collaborative team environment
Strong communication and interpersonal skills
Able to work effectively within a hub while supporting a national sales framework
Essential Criteria:
Excellent verbal communication skills
Ability to remain calm, professional, and focused under pressure
Strong organisational skills with the ability to prioritise and multitask effectively
High level of attention to detail
IT literate, with confidence in learning new systems
Commitment to confidentiality and information governance standards
Desirable Criteria:
Previous experience in call centre environment
Experience working within a hospital or healthcare setting
Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours
This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.
Benefits
As a bank colleague, you will have access to the following benefits:
Weekly pay
Competitive bank rates
Free on-site parking (saving an average of £50 per month)
Access to the Spire Healthcare Pension Scheme
Blue Light Card discounts
Additional SmartSpending discounts via Spire for You
Access to wellbeing and support services via Spire for You
Free DBS check
Full induction and mandatory training
Ongoing support from Spire’s dedicated Resourcing Team
Opportunities for further training and progression into permanent roles
About Spire Healthcare
Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.
For us, it is about more than treating patients — it is about caring for people.
Application Process
We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.
Job Info
Job Identification
29067
Job Category
Patient Support
Posting Date
10/22/2026
Apply Before
11/30/2026
Locations
Spectrum 7, SEAHAM, SR7 7YY, GB
Communication
Shift work
Pension
Private healthcare
DBS check
Pay
Pay is not stated in the ad.
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