The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
All Supervisor Plus Accountabilities
Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based.
Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling
Responsibility for CAFF audits in accommodation
Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.
Driving add on sales and promotions where appropriate
Ensuring all stock/ proposition is available for guests.
Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
Ensuring any guest feedback is captured.
Monitors NPS and takes action where possible on guest feedback.
Coach and develop the team to ensure departmental plans are met.
Be a champion of the Butlin’s Values and Leadership Behaviours.
Ensure we always have a focus on RPRPRT in the way we rota team.
Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
Be the front facing, operational delivery responsible person – turning audits and observations into action.
Role Details:
Supervisor Plus – Bars & Shops
Key Focus Areas Outside of Accommodation
In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role:
Coaching & Developing the Team
Support team members in delivering exceptional guest experience across all Bars & Shops locations.
Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards.
Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge.
Create a motivating, supportive environment where team members feel confident to engage guests and drive results.
Driving Sales & Spend Per Head
Actively drive revenue by supporting the team to maximise Spend Per Head through:
B-Serve: Encouraging efficient ordering and guest confidence using the platform.
Team behaviours: Coaching strong suggestive selling and product recommendations.
RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it.
Celebrate sales successes and share best practice to help the team continually improve.
Reducing Queues & Dynamic Deployment
Monitor guest flow and proactively move team members to where they are needed most.
Reduce queues by adjusting roles on the spot, or repositioning team during peak times.
Ensure guests experience minimal waiting and consistent, high-quality service.
Support an agile, guest‑led way of working where the team responds quickly to changing demands.
Good Stock Practices
Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking.
Support accurate stock rotation, waste reduction, and compliance with stock handling procedures.
Work with venue leadership to monitor variances and reinforce good habits with the team.
Operating in Line with Brand Standards
Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures.
Maintain a safe, clean, well-presented environment at all times.
Support the team in delivering consistent product quality, accurate transactions, and great guest interactions.
Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness.
Audits completed in accommodation & other departments
Team training compliance across departments
Health, Safety & Compliance Audits
Guest NPS & Feedback
Improved ENPS
Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
Right People, Right Place, Right Time in all key areas
Excellent leadership skills with the ability to coach and support team in delivering key objectives.
Strong attention to detail to be able to support with all audit/ observation-based activity.
Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
Experience in working with multi skilled team to support other areas of the business based on guest demand.
Demonstratable experience of leading teams to success, this includes proficiency in:
Managing performance.
Coaching team.
Delivering team training.
Setting standards and role modelling this behaviour.
Excellent ability to communicate effectively at all levels.
Able to manage multiple priorities and can adapt quickly to changing requirements.
Management
Pay
£31,000 – £31,000 / year
Estimated take-home pay
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