Opens laplanduk.avature.net in a new tab. Check the address before sharing personal information.
Key skills in this ad
Skills and tools
Front of house
Accessibility
Health and safety
Event management
Retail
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
COMPANY OVERVIEWWe are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels. ROLE OVERVIEWAs a key member of the Show Operations team, the Stage Supervisor is responsible for ensuring the seamless and on-schedule delivery of their assigned scene within the guest journey. This includes the day-to-day supervision of Cast, Backstage, and Guide Support Teams, as well as the effective coordination of all technical and scenic elements, including props, sound, lighting, and backstage transitions.Working within LaplandUK’s uniquely immersive environment, where theatrical storytelling meets cinematic spectacle, this role requires the ability to apply strong stage supervision and operational leadership skills in a non-traditional performance setting.
Success in this position means combining attention to detail, adaptability, and people leadership to maintain the creative integrity, operational flow, and emotional impact of each performance.The Stage Supervisor plays a vital role in ensuring every guest receives a world class experience while upholding LaplandUK’s values across all Show Operations teams. They are responsible for fostering a positive and high-performing working environment, supporting team development, and consistently role-modelling the behaviours, standards, and culture expected throughout the business. RESPONSIBILITIES OPERATIONS Carry out daily operational and safety checks within your assigned area, ensuring all show elements, props, and spaces are prepared and performance ready.Support the delivery of your allocated show scene, including Front of House and backstage areas, ensuring a consistent guest experience and adherence to established production standards and operating procedures.Monitor the condition and operation of technical equipment within your scene and promptly report any faults, concerns, or performance issues to the AV and Technical teams through established reporting channels.Act as the primary operational point of contact within your scene during performances, escalating technical issues to the appropriate specialist teams and supporting the implementation of contingency plans when required.Maintain, reset, and store all props associated with your scene, ensuring they are used safely and appropriately during rehearsals and live performances.Develop a strong understanding of your assigned performance zone and its role within the wider guest journey, enabling effective troubleshooting and escalation of issues when required.Assist with the delivery of pre-show checks as directed by the Lead Stage Manager or Resident Director.Accurately complete daily operational records, checklists, and reporting requirements in line with company procedures.Support the implementation of LaplandUK's Accessibility and Inclusion policies within your performance area, helping to ensure an inclusive and welcoming experience for guests and team members.Deliver daily cast and team briefings when required, ensuring key operational, safety, and show information is communicated clearly and consistently.Escalate guest feedback, operational concerns, and recurring issues to the Lead Stage Manager or Act Area ManagerREHEARSALS AND TRAININGSupport the Directing Team,Lead Stage Manager and Show People Manager during rehearsals and training periods.Assist in preparing rehearsal spaces, props, equipment, and resources required for effective rehearsal delivery.Accurately record show timings,blocking, cues, and cast notes during rehearsals, ensuring updates are captured and communicated through agreed processes.Support the maintenance and updating of prompt books and show documentation under the guidance of the Lead Stage Manager.Identify operational challenges or concerns during rehearsals and communicate them to the appropriate management team members.Maintain a positive attitude towards training and development, demonstrating flexibility and a willingness to learn new skills and procedures.
TEAM MANAGEMENT Provide day-to-day support to performers and team members within your area, acting as a reliable point of contact during rehearsals and live operations.Work collaboratively with cast, crew, and operational teams to maintain a positive and professional working environment.Escalate staffing concerns, absences, or performance issues to the Lead Stage Manager or Show People Manager.Support onboarding and training activities for new team members when required.Recognise and promote positive behaviours, teamwork, and adherence to company values. HEALTH AND SAFETY Remain vigilant to potential hazards and promptly report any safety concerns to the Lead Stage Manager,Area Manager, or Event Controller.Maintain a safe working environment within your allocated area, following all company policies, risk assessments, and safe working procedures.Support emergency procedures and incident response processes as directed by the event management team.Accurately report accidents, incidents, near misses, technical faults, and environmental concerns in accordance with company procedures. VIP & PR GUESTS
Support the communication and requests of all VIP and PR guests as determined by the VIP manager / team. KNOWLEDGE, SKILLS & EXPERIENCE Essential Experience:Previous experience working within theatre, live events, immersive experiences, visitor attractions, or similar operational environments.Basic experience operating or supporting theatre technology, including microphones, sound, lighting, or show control systems.Good organisational skills and the ability to follow established processes and procedures consistently.Strong communication and teamwork skills.A practical understanding of health and safety principles within live events or entertainment environments.Experience working within guest-facing environments is desirable.A willingness to learn, adapt, and work collaboratively within a fast-paced live entertainment environment.Desirable Experience:A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).Basic understanding of operational reporting, guest feedback processes, or performance metrics is advantageous but not essential.Pay Rate: £17.00 per hourBenefits:Free hot meal per day Free coffee, tea and soft drinks 20% discount in LaplandUK retail shops on selected datesHoliday pay paid at end of contractSkills / Knowledge:
Excellent communication, interpersonal and diplomacy skills.
Bright with a strong sense of initiative.
Confident with technology & various staffing software systems.
Flexibility of approach to working environment needs.
Ability to work well in a team environment.
Positive attitude throughout to ensure a good morale is sustained onsite.
Organisational skills and attention to detail.
Ability to work under pressure.Mid-October to 24th December 2026 - on-site - Lapland Ascot - Whitmoor Forest, Ascot, SL5 8BDGood availability from November to December is essential.Interviews will likely take place online in July on MS Teams.Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Communication
Delivery
Interviews
Visa sponsorship
Management
Pay
Pay is not stated in the ad.
Estimate take-home pay for a figure you enter
Estimated take-home pay
Explore gross pay after typical payroll taxes for a work location.
Illustrative estimate only; assumes a standard employee profile and may omit benefits, pensions, credits and local rules. Regional and city-specific tax applies only where the selected calculator supports it; other results are country-level. Salary and location are sent only when you calculate: Paysums for supported regions, or WorthOf for wider country coverage. Confirm with an official payroll or tax source before making decisions.
Visa sponsorship and relocation: not stated in the ad.
JobCheckPoint never asks candidates to pay, and genuine employers shouldn't either. If this job asks you for money (registration, training, visa or equipment fees), don't pay. Report it below.
