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Key skills in this ad
Skills and tools
Asset management
Linux
Python
Bash
AWS
Mental health
GP
Dentistry
Social media
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Role/Team overview
The Content System Engineering team is at the cutting-edge of the latest content management and content processing systems. We are extremely passionate about what we do and have an exciting opportunity to hire a 24/7 shift-based Content Systems Support Engineer who will be able to resolve incidents to ensure our systems are operating as efficiently as possible.
Make job search work for you
Turn a broad, stressful search into a focused weekly routine.
Provide 24/7/365 support for content processing systems, ensuring platform stability and timely incident resolution
Lead initial investigations into technical issues, particularly within Media Asset Management (MAM) systems and interconnected broadcast workflows, liaising with system specialists when deeper expertise or escalation is required
Monitor platform performance to predict and prevent issues, contributing to high service availability and customer satisfaction
Collaborate with system owners, engineering teams, and operational staff to support a wide range of systems and projects, ensuring smooth handovers and effective problem-solving
Document findings and resolutions to support continuous improvement and knowledge sharing across the team
Operate effectively in a globally distributed team, supporting both local and international operations
What you’ll bring
Strong analytical and problem-solving skills, with a proactive approach to technical issue resolution
Good understanding of Linux and Windows environments.
Experience in coding or scripting. (python / bash)
Experience working with AWS infrastructure and services.
Strong stakeholder communication
Benefits and perks
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work
In this role you will work onsite, in a 24/7 shift environment, including nights, weekends, and holidays, 5/ 4 days on and off.
Early shift : 7am - 7pm
Mid shift : 10am - 10 pm
Night shift : 7pm - 7am
Your office base
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
Believe in better, starting with your career.
At Sky, believing in better means playing a real role in how millions of people experience sport, news, entertainment, connectivity and culture — every single day.
Join us and work on products, platforms and content people truly love, with the support to keep learning, build in‑demand skills and help create better, for our customers, colleagues, communities, and the planet.
Communication
Content
Shift work
Weekend work
Pension
Private healthcare
Pay
Pay is not stated in the ad.
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Visa sponsorship and relocation: not stated in the ad.
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