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Parts and Accessories Advisor
ROI Automotive Ltd
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
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About this role
Creating incredible automotive customer experiences by unifying people, technology and marketing. Parts & Accessories Advisor Location: Walton-on-Thames, Surrey – Hybrid Working Salary: Up to £36,000 Hours: Standard business weekday hours, with 3 days in the office and 2 days remote Help keep the parts operation moving At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results. As we continue to grow, we're looking for a Parts & Accessories Advisor to join our After Sales team, supporting one of our long-standing automotive partners, Kia. If you're someone who is highly organised, enjoys solving problems and is confident working with data, suppliers and dealer networks, this is an opportunity to make a genuine impact. You'll play an important role in ensuring parts and accessories are available, information is accurate and operational issues are resolved efficiently. The role As a Parts & Accessories Advisor, you'll support the Kia dealer network, suppliers and internal stakeholders to ensure the smooth supply and administration of parts and accessories. Reporting to the Operations Manager – Parts & Accessories, you'll work across supplier liaison, order management, reporting, stakeholder communication and problem-solving. You'll work closely with After Sales, Customer Service, suppliers and dealer networks to resolve supply issues, manage back orders, maintain accurate product information and support efficient delivery. This is a varied and fast-paced role where you'll need to manage multiple priorities, maintain excellent attention to detail and build strong relationships across the business. What you'll be doing • Maintaining accurate and up-to-date parts and accessories information across internal systems and dealer platforms. • Supporting new vehicle launches by ensuring parts and accessories are available and ready. • Managing inbound enquiries from dealers, suppliers and internal stakeholders, providing timely advice and support. • Monitoring and proactively resolving back orders, supply delays and product issues with suppliers. • Processing OE parts orders to meet forecast demand. • Producing operational reports and performance data to support business decisions. • Processing dealer, internal and staff parts orders accurately and efficiently. • Monitoring goods in, supplier returns and stock movements. • Supporting customer escalations relating to parts and accessories alongside the Customer Service team. • Building strong relationships with suppliers, dealers and internal stakeholders to deliver an excellent service. What we're looking for We're looking for someone who is organised, customer-focused and enjoys finding solutions to operational challenges. You'll ideally have: • Previous experience within the automotive industry, ideally with a manufacturer, importer or franchised dealership. • Strong organisational skills and the ability to manage multiple priorities and deadlines. • Excellent communication skills, with the confidence to work with internal teams, suppliers and dealers. • An analytical mindset with a proactive approach to problem-solving. • Excellent attention to detail and a high level of accuracy. • Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint. • Strong numeracy and literacy skills. • A full UK driving licence and willingness to travel occasionally within the UK. What you'll get in return We believe great people deserve a great experience too. Our benefits include: • £500 annual Health & Wellbeing Allowance to spend on your physical or mental wellbeing. • Hybrid working, with 3 days in the office and 2 days remote. • Access to Education Bursaries to support your personal and professional development. • Birthday day off plus a birthday voucher. • Company pension. • Healthcare plan, including private medical and dental support. • Annual leave that increases with service, from 22 days up to 30 days. • Employee car purchase schemes. Why ROI? At ROI, you'll have the opportunity to do meaningful work that makes a visible difference. You'll be trusted to take ownership, supported by experienced colleagues who value collaboration over ego, and encouraged to keep learning as technology continues to transform our industry. You'll work alongside experienced automotive professionals, building your knowledge across parts, accessories, suppliers, dealer networks and aftersales operations while developing your commercial, analytical and problem-solving skills. We're building teams that embrace curiosity, adaptability and continuous improvement, creating rewarding careers in a business that's helping shape the future of fleet. If you're looking for a role where you can use your automotive knowledge, develop your analytical skills and play a key role in delivering an excellent service to dealers and customers, we'd love to hear from you. Apply today and become part of our journey. Location Walton on Thames Remote status Hybrid Salary £33,000 - £36,000/year Employment type Full-time About ROI Automotive Ltd Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions across marketing, tech, people operations and insight to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction. Founded in 2004 Co-workers 350