We’re looking for a driven and proactive person to lead, manage and inspire a team of Service Coordinators and Personal Assistants who will provide support to people across Bristol and South Gloucestershire, living in a mix of independent and shared settings.
Every person we support, and their service, is unique and we aim to work collaboratively with people to develop strategies to manage as much of their lives as possible by:
Supporting with life skills to become as independent as possible
To make the most of opportunities to have meaningful roles and relationships
To live their best lives
Previous experience of service management is desirable and the expectation you will be successful in a CQC registration in due course.
You’ll be responsible for all aspects of your services, involved in assessment of prospective tenants, working with key stakeholders including local authorities, social work teams and primary and secondary healthcare teams in addition to building and fostering excellent relationships internally across Milestones Trust whilst achieving key objectives and financial stability for each service.
You will also lead your team to ensure all support plans, risk assessments and records are regularly reviewed and relevant, as well as leading team and 1:1 meetings with your staff.
The successful Service Manager will:
Be able to role model a person-centred approach to support, putting the people living in your services at the centre of what you do, focusing on successfully achieving agreed outcomes.
Be able to inspire and lead a team, demonstrating excellent people-management skills together with enthusiasm and dedication.
Be able to manage budgets and strategic priorities effectively, ensuring all key objectives are met.
Be able to work innovatively to find bespoke solutions where necessary whilst ensuring standards met are those expected within a CQC regulated environment.
Be passionate about citizen rights, inclusion and community, with an understanding of the Mental Capacity Act, Safeguarding Adults, and other relevant legislation.
Be an excellent communicator, confident liaising with families, professionals and other agencies involved in peoples' lives.
Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:
34 days’ annual leave, including recognised public holidays
Learning and development to support your career growth
Nationally recognised qualifications, from entry‑level care to management
Flexible working, with rotas provided in advance
Occupational Sick Pay after two years, increasing with service
Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
Enhanced maternity and paternity pay
Free enhanced DBS check
Dayforce Wallet, giving you access to your earnings before payday
Employee referral scheme with financial rewards
Employee Assistance Programme from day one, offering confidential 24/7 support
Company pension scheme to help grow your retirement savings
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.
For an informal chat about the job role please contact Mark Henry on 07810 156646 or Lizzie Jerome on 07801 167619.
INDSP
Management
Flexible hours
DBS check
Pension
Pay
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