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Hospitality Account Manager
Silverstone
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 5 days ago
About this role
Silverstone, the iconic home of British motorsport and a premier events destination, is seeking a dynamic and client-focused Hospitality Agency Account COMMERCIAL TEAM Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future. JOB PURPOSE The Hospitality Account Manager at Silverstone is responsible for managing and nurturing relationships with our official Agents, and adhoc clients, ensuring the delivery of exceptional hospitality experiences at major motorsport and entertainment events. This role involves acting as the secondary point of contact for key clients, driving client retention, and ensuring satisfaction across Silverstone's hospitality offerings. The position requires a blend of account management, sales, and event coordination expertise. Client Relationship Management * Client Liaison: Serve as the main point of contact for Official Agents and Ad-hoc corporate clients when required, providing personalised support and ensuring their expectations are met and exceeded. * Building Strong Relationships: Develop and maintain long-term relationships with all official agents and any corporate guests to ensure repeat business. * Client Satisfaction: Proactively engage with clients to understand their needs, preferences, and feedback, using this information to improve future experiences. Sales and Account Growth * Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional hospitality services, such as private suites, exclusive experiences, or event sponsorships * Tailored Solutions: Work with the wider sales and marketing teams to tailor bespoke hospitality packages based on the client's requirements, ensuring a premium experience that aligns with Silverstone’s offerings. * Revenue Targets: Work towards individual and team revenue targets by ensuring consistent account growth and client retention. Event Coordination and Oversight * Event Planning: Collaborate with the operational delivery team to plan and execute hospitality experiences tailored to official and non-official agents during major events like Formula 1, MotoGP, and other motorsport or entertainment events at Silverstone. * On-Site Client Support: Provide on-site support to clients during events, ensuring that all their hospitality needs are met, handling last-minute requests, and resolving any issues promptly. * Premium Service Delivery: Work closely with catering, operations, to ensure a flawless delivery of services, maintaining Silverstone's reputation for excellence. Strategic Account Management * Account Management: Working with Key Account Manager & Senior Sales Manager to identify opportunities for deeper engagement and maximising long-term business potential. * Contract Renewals: Support the renewal process for Official Agents. * Reporting and Analysis: Provide regular reports on Official Agents performance, client feedback, and revenue contributions, along with insights on areas for improvement. * Feedback to Senior Sales Manager and Key Account Manager weekly with the insights as above. Internal Stakeholder Collaboration * Cross-Departmental Coordination: Work with the sales, marketing, and operations teams to ensure alignment on client expectations, marketing campaigns, and service delivery. * Feedback Loop: Communicate client needs and feedback to internal teams to continuously improve Silverstone’s hospitality offerings. * Increase revenue streams across the wider business channels – cross-selling opportunities for Conferences & events, track hire, SCL leisure Products, events & Escapade. TEAM RESPONSIBILITIES * Help to create an environment and proactive culture within the department and support the whole team to achieve their targets. * Work to achieve an agreed target of revenue both individually and within the Hospitality Sales team. PERFORMANCE RESPONSIBILITIES Performance will be monitored against the following: * Objectives set through the Personal Development Review (PDR) process. KEY RELATIONSHIPS * Key Account Manager * Senior Commercial Manager - Hospitality * Head of Hospitality Sales * Business Development Managers * Event delivery teams * Marketing and Finance * Customer Services team * Revenue Management * Client-Centric Focus: Exceptional customer service skills with a passion for exceeding client expectations. * Event Management Expertise: Experience in managing or supporting large-scale events, particularly in a corporate or hospitality context. * Relationship Building: Ability to build trust and maintain strong relationships with senior executives, corporate clients, and high-net-worth individuals. * Problem Solving: Ability to handle challenges swiftly, ensuring client satisfaction during high-pressure situations such as large events. * Organisational Skills: Strong multitasking abilities with attention to detail, particularly in managing client requirements and event logistics. * Minimum 3-5 years in a similar role, preferably in hospitality, events, or account management in the luxury or corporate sector. SUSTAINABILITY We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start. Working with us at Silverstone Circuit Be part of the action * Team guest passes for events at the Circuit * Volunteering days to give back to the community * A regular programme of social events * Recognition programmes, like Length of Service Awards and Team Member of the Month awards. Look after your money * Pension salary sacrifice scheme * EV Octopus car scheme * Cycle to Work scheme * Subsidised food and drink on site * Discounts on Silverstone products Look after yourself * Vitality Private Medical Cover and Wellbeing programme * Mental Health Champions to support you at work * Enhanced sick pay * Canada Life Assurance with additional Wecare & Mystrength support Support for life outside work * Enhanced Leave Cover, like Maternity & Paternity, Carers Leave and much more.