To supervise staff to enable the smooth operation of the facility, as well as ensuring that areas across the facility are clean, safe and welcoming.
To ensure the highest possible standards of Health & Safety and customer service within the Centre.
To assume shift management responsibility for the centre to maximise utilisation of staff.
KEY RESPONSIBILITIES
To act as a member of the Supervisory Team on a shift rota system, during opening hours of the Centre.
To ensure all Health & Safety procedures and responsibilities are carried out at all times. And staff record all statutory checks on the appropriate H&S system
To act as a key holder for the Centre and be responsible for opening and closing of the building and be on a rota for emergency call-outs.
Responsible for shift operation in accordance with Normal Operating Procedures.
Ensure the shift runs efficiently and effectively.
Ensure all staff get appropriate breaks
Supporting the Operations Manager with the successful delivery of programming ensuring the health and safety of staff and customers, and delivering the highest standards of service.
To lead the team on a shift rota system with supervisor responsibilities for staff on shift.
To assist the Operations Manager in identifying training requirements and lead the provision of appropriate staff training and development, ensuring accurate training records are maintained.
Maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.
To assist with ordering, invoicing and stock management where required.
Cover absence that occurs at short notice, to ensure shifts are able to operate in accordance with NOP & EAP
To be responsible for cash handling and till system reconciliation.
To assist in the marketing and publicity of all activities.
To coach and teach as required and generally assist with the running of events.
Build and maintain good working relationships with colleagues within the organisation
Undertake Performance and development reviews regularly with direct reports
Ensure all staff are effectively onboarded and probation periods are effectively managed. Maintaining induction and probation records.
Comply with all Live Borders policies and procedures and ensure all staff adhere to policies on shift
Promote equal opportunities in service delivery and management of staff and volunteers.
OTHER INFORMATION
Occasional evening or weekend working may be required by arrangement to support campaigns, events and content capture.
The postholder may be required to work across Live Borders locations according to operational needs.
If you would like more information or an informal chat about the role, please contact Dez Wilson, Operations Manager on [dwilson@liveborders.org.uk](mailto:dwilson@liveborders.org.uk)
If you have a disability and require assistance completing your application form, please contact our People Team by email at [R@liveborders.org.uk](mailto:R@liveborders.org.uk) or by telephone on 01835 617049.
We look forward to receiving your completed application.
Closing date: 20th November 2026
Management
Weekend work
Pay
£15 – £16 / hour
Estimated take-home pay
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