Site Supervisor

West London Waste Authority

Location: Brent
Work arrangement: On-site
Job type: Full-time
Pay: £45,139 – £48,441 / year
Posted Oct 26

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Key skills in this ad

Skills and tools

Construction
Customer service
Health and safety
First aid
Employee relations
Audit
Procurement
Project management
IOSH
NEBOSH
Lean

About this role

Supervisor

Location: Abbey Road Reuse and Recycling Centre, Abbey Rd, Park Royal, London, NW10 7TJ

Contract: Permanent

Hours: 36 Hours

Salary: £45,139- £48,441

ASAP

Site-based role, working 5 days out of 7 (Monday–Sunday) on a rota to cover operational and customer requirements. Attendance at the Authority's offices, as well as at sites and contractors' sites, is necessary for effective management and mentoring of staff and contractors.

Overview

West London Waste Authority (WLWA) is seeking an additional proactive, safety-focused Supervisor to support the leadership of WLWA's Household Reuse and Recycling Centres (HRRCs) and local waste transfer station as we move towards a circular economy. Reporting to the Site Manager, the postholder will alongside two other colleagues, supervise up to 15 operational staff, driving high standards of health, safety and environmental protection, delivering excellent customer service, overseeing cost-effective day-to-day operations and helping to spearhead new reuse and repair initiatives. The Supervisor will also deputise for the Site Manager as needed.

Key Responsibilities

Ensure all work is carried out in line with health and safety policies and procedures, identifying and managing risks and promoting a safety-first culture across the team
Lead the creation, review and communication of risk assessments with the Health and Safety team, and oversee SOPs, first aid resources, accident reporting and investigations
Oversee daily operations at waste transfer stations and recycling centres, ensuring adherence to budgets and service agreements
Maintain sites and equipment to the required operational standards
Supervise contractors and engineers, manage work permits and oversee onboarding for new starters and visitors
Cultivate a culture of customer service excellence, managing escalations and maintaining positive relationships with trade and public customers
Produce weekly reporting on KPIs, operational costs and customer feedback, ensuring compliance with internal and external data and reporting requirements
Use data-driven decision-making to achieve KPI and Service Level Agreement (SLA) targets
Implement pilots for materials repair and reuse, updating risk assessments and procedures accordingly
Maintain and update business continuity plans for sites
Supervise and lead up to 15 operational staff, managing employee relations, performance, scheduling and attendance
Oversee Health and Safety training and compliance, write and audit Training Information Guides (SOPs) and manage the training matrix
Monitor key budget lines (Supplies and Services, Employee budgets), report financial performance and initiate procurement in line with the Authority's financial procedures
Deputise for the Site Manager as needed, supporting strategic and operational decisions

What We're Looking For

COTC Level 4, or sufficient experience to achieve it within six months of starting
Experience of supervising waste management sites or sections of sites
Experience of delivering demonstrable improvements at waste management sites
Significant project management experience, including options appraisals, business cases, project plans and documentation
Knowledge of relevant legislation for environment, waste, plant and Health & Safety
Experience of managing contracts
Demonstrable ability to manage others outside of direct line management control
Demonstrable ability to continuously improve services and develop new ways of working
Ability to foster an open culture that is responsive to change, built on strong relationships with key partners
Highly competent in Word, Excel, PowerPoint, Outlook and MS Teams
Commercially minded, flexible and a role model for WLWA's values and behaviours, leading by example

Nice to Have

IOSH and/or NEBOSH Health & Safety qualification
Project Management Qualification
Lean Six Sigma
Experience of using data and data visualisation to create successful business cases
Experience of presenting complex information to a wide range of audiences
Profit and loss (P&L) financial management, documentation and record keeping

Details

Permanent

36 Hours/week

Salary: £45,139- £48,441

Based at Abbey Road Reuse and Recycling Centre, Park Royal

Employee Benefits

At WLWA, we value our employees and offer a generous and flexible benefits package, including:

28 days annual leave, plus 8 public holidays
Access to the Local Government Pension Scheme (LGPS) – one of the best pension benefit schemes in the UK
A range of salary sacrifice schemes, including: o Cycle to Work Salary Sacrifice scheme o Electric Vehicle (EV) Salary Sacrifice lease scheme o Discounted Gym membership though the Employee Benefits platform o Childcare Workplace Salary Sacrifice
A supportive and inclusive working environment focused on continuous improvement and sustainability

Closing Date for Applications: 13th November 2026

We will be actively recruiting throughout this period and reserve the right to close applications early, so please submit your CV as soon as possible.

Pay

£45,139 – £48,441 / year

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