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Retail Excellence and Performance Manager - EMEA and US
Anglo American / De Beers Group
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/2/2026
About this role
Company Description De Beers London is the ultimate diamond jewellery house, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach. A destination for those seeking the most extraordinary diamonds for life’s most significant moments, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs. Through powerful and immersive storytelling, we create a compelling vision of luxury that resonates globally whilst remaining deeply relevant to local markets. With a presence worldwide, De Beers London is a luxury jeweller that prioritises craftsmanship and a client-first approach. Our commitment to innovation, artistry and heritage cements our reputation as the foremost authority in diamonds, making De Beers London the definitive jewellery Maison. You will be part of a legacy that defines the future of luxury. Job Description The Retail Excellence and Performance Manager EMEA & US plays a key strategic role in driving commercial performance across the EMEA and US regions. This position is responsible for elevating retail performance through robust sales operations, KPI governance, and the deployment of retail excellence standards. Acting as a transversal business partner, the role works closely with Retail, Marketing, Merchandising, Supply Chain, Finance, and Training teams to ensure alignment, consistency, and sustainable growth. Key Responsibilities: Sales Performance & Retail KPI Management * Define, monitor, and analyze key retail performance indicators (sales, conversion rate, average transaction value, UPT, traffic, productivity, stock turnover, etc.). * Develop dashboards and reporting tools to support data-driven decision-making at global, regional, and boutique levels on weekly and monthly basis * Identify performance gaps and opportunities, providing clear insights and actionable recommendations to regional and local teams. * Support sales forecasting, budgeting, and performance tracking across EMEA and the US. * Act as a key support to regional VP and sales teams on operational topics including target setting, incentive schemes, and commercial planning. * Monitoring and supervising all reports sent from boutiques * Consolidation of weekly landing, sell in/out, budget and qualitative data for the region Retail Excellence Strategy & Deployment * Contribute to the definition and rollout of the Retail Excellence framework, ensuring best-in-class standards across all retail touchpoints – internal & external boutiques * Mystery Shopping & Customer Service: in coordination with retail excellence coach, support store team in all service’s related to enhance client’s experience by helping to develop and implement a customer service policy in all internal & external network * Lead the introduction and continuous improvement of retail processes, tools, and ways of working (clienteling, selling ceremony, CRM usage, store operations, etc.). * Ensure consistency between brand strategy and in-store execution while respecting local market specificities. * High Jewellery focus : * HJ support: supervise leads & deposits file ensuring consolidation of feedbacks from store * Business Bringers: facilitate the preparation of contracts, follow-up of paperworks for commission when eligible as well as the coordination of meeting preparation and payments. * Coordinate with maintenance referral to facilitate possible store maintenance requests * Work on special projects as needed Market Meeting & business support * Facilitate the presentation be the point of contact and coordinate all dpts to create the meetings either on Retail or wholesale meetings * Assist with the preparation/coordination of annual momentums such as but not limited to B2B tradeshows, PFW/Haute Couture week. * Support in any team meetings with logistics, organization, transfers, trains, hotels * Coordinate sales-related projects and ensure effective implementation across regions. * Support retail openings, renovations, and network optimization from a sales operations and performance perspective. Cross-Functional Collaboration (Transversality) * Serve as a transversal interface between Retail stores, CRM, Marketing, Maintenance, B2B, Merchandising, Supply Chain, Finance, IT, and Training departments. * Ensure alignment of commercial priorities and operational execution across departments and regions. * Translate strategic objectives into operational action plans, facilitating communication and change management. * Support with regional and global annual momemtums (specifically in London and Paris) to ensure close partnership and alignment amongst all departments. Qualifications * Strong knowledge of the operational requirements within retail – ideally within a luxury environment. * Fluency in both French and English * Strong analytical skills * Project management skills * Rigorous, organised, attention to details * Problem-solving mindset, autonomous and proactive * A natural at building effective relationships both internally and externally * Commercial savvy with an entrepreneurial spirit * IT literate (Excel, Word and PowerPoint) Additional Information What you’ll get at De Beers Group At De Beers Group, our purpose is to Make Life Brilliant — and that starts with supporting our people to thrive at work and beyond with benefits that support your health, time, and financial wellbeing. * Time that’s yours: 25 days’ annual leave plus bank holidays, with the option to buy or sell leave via our flexible benefits platform. * A pension that invests in your future: * Healthcare you can rely on: company‑funded core Private Medical Insurance * Support when life gets busy: 24/7 confidential Employee Assistance Programme, access to a Mental Health First Aider network, and wider wellbeing resources. * Financial perks & savings: access to our flexible benefits platform, including options such as holiday trading, travel insurance, dental cover, critical illness protection, retail vouchers and more. * Share schemes: opportunities to participate in Anglo American share plans, including Free Shares, SIP and SAYE. * Lifestyle perks: employee discounts, staff discount options, and onsite benefits where available (e.g. gym and restaurant facilities). *Benefits may vary and are subject to scheme terms and eligibility.* Who we are De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners. Safety Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect. Inclusion & Diversity We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals Referral incentive applicable: This opportunity is open to a paid referral incentive according to the Employee Referral Scheme. Referral incentives are applicable to De Beers Group internal employees only. Background Checks Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications. This listing will be closed as soon as sufficient applicants have been received. LI-SB1