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Manager UX Research & Design
Vueling
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Source date: 11/2/2026
About this role
At Vueling, we connect people, places and opportunities ✈️ As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact. Mission Define, lead and oversee the end-to-end UI/UX research-and-design strategy and operating model for Vueling’s website and wider digital channels within E-commerce & Ancillaries, in accordance with user-centred design principles, the product development lifecycle (from prototyping to iterative improvement), cross-stakeholder requirements and the constraints of the low-cost model, in order to embed the voice of the user into product and interface decisions, maintain digital consistency, improve measurable experience health (e.g., customer satisfaction survey KPI) and ultimately drive revenue through better-performing digital experiences for Guests. Tasks & responsibilities • Define and implement UI/UX research strategies and methodologies appropriate to each phase of product development, from early prototyping through to research collaboration that supports A/B optimization testing. • Lead and oversee user research activities such as usability testing, interviews, surveys, field research and task-based user validation exercises. • Oversee the iterative working model between UI product designers and UX researchers so that designs are tested with users and refined based on research findings. • Analyse and synthesise research data in order to translate findings into actionable insights, recommendations and design suggestions for stakeholders at all levels. • Make the Design and Research teams AI-driven by embedding AI tools and practices into day-to-day workflows and identifying opportunities to redesign ways of working. • Stay up to date with UX research and design trends, tools and methodologies relevant to digital experience improvement. • Define and develop the overall strategy for the UI/UX Research and Design team as an integrated capability spanning UI product design and UX research. Academic background • Bachelor’s degree in Marketing, Business, Design, or related field. Experience • 5+ years of experience in design strategy or UX research fields. • Demonstrated experience defining and implementing a research strategy for product development, from prototyping through to supporting optimisation work. • Proven experience working end-to-end with UI designers and UX researchers to iterate designs based on research recommendations. • Experience operating with a collaborator-heavy team model, coordinating specialised contributors even where direct line management is limited. Skills • Strong knowledge of user-centred design thinking and how to champion it across an organisation. • Full professional proficiency C1 in Spanish and English 💛 Vueling Values Our values are what we believe in, what we stand for and how we behave. • Make it happen • Make it better • Make it safe • Make it cost-focused • Make it customer-oriented • Win together Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status. Department Commercial Location Viladecans - Barcelona At Vueling, we're not just any airline - we're part of the IAG group , which means you've got plenty of chances to grow and develop your career within the group. Join us at Vueling and be a part of this exciting journey. We know that a good working environment is vital to foster employee engagement, productivity and overall wellbeing. Our spaces reflect our energy and innovative spirit to provide a welcoming and pleasant working environment. Our team is not only made up of experts in their field, but also of people who inspire and uplift those around them. The perfect combination that makes a positive impact on our work We offer each person who joins our team the opportunity to grow, to develop, to learn. Because we believe in people, in their talent, we want to see them shine, being their best professional version. Flight benefits: Our team get ready to start flying by booking benefit flights as soon as joining us. Variable compensation: To add to the fixed compensation, our team have variable compensation according to your role, company and individual performance. Vueling Flex: We know life changes, so we are able to adjust our benefits each year to your personal and family situation – Health insurance, training, transportation and much more. Vueling Discounts: We know there is also more to life than work. That's why we have access to our discount platform where we can find more than 400 offers in different categories such as travel, shopping, training, and many more! Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, P hysiotherapy, Acupuncture, Psychology support, Medical service, etc. With a team of more than 60 nationalities and more than 51% of the positions occupied by women, there is no doubt that we have the perfect scenario for growth and innovation. At our core, we are a sustainable-oriented company, dedicated to reducing our environmental impact. Through the use of Sustainable Aviation Fuels (SAF) and the efficiency of our fleet, we actively contribute to achieving our Net Zero 2050 goal. But wait, there's more... At Vueling, we invite you to fly to your full potential through self-development and pursuing your professional passion. We invite you to celebrate your unique strengths, work as a team to overcome challenges and achieve your goals for the greater good. We practice our values every day , create the best working environment and are ready to support you with what you need to shine and make us shine with you. About Vueling We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups. We are o ne of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. We fly direct to over 140 destinations in 30 countries in Europe, North Africa and the Middle East. As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050. Our purpose is about more than just providing a transport service; it's about connecting to new adventures, reunions, firsts. It's about who we are. Founded in 2004 Co-workers 4500