Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals . Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring Customer Success Interns to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
๐ค The role
Weโre looking for a Customer Experience Interns to join our crew in Barcelona.
In this role, you will join the Customer Experience team , an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.
At Click&Boat, our operations are divided into three main Business Units:
Supply: Engages with boat owners to optimize listings and ensure top-quality service.
Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.
Customer Experience: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.
The Customer Experience team is led by Francesca, Head of Customer Experience, and is structured by request complexity: Level I and II. In this role, youโll join the Level I team and report directly to Adrien, the team Lead.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who weโre looking for.
๐ What floats your boat
You will be the first point of contact for Click&Boatโs users (owners and tenants) via email (60%) and phone (40%). Youโll handle inquiries before, during, and after boat rentals.
Your main tasks will include:
Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.
Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.
Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.
Improve user experience: Enhance the user experience through customer support and assistance for our clients and partners.
Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.
Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers' satisfaction.
Team Support: Collaborating with colleagues to ensure excellent service coverage.
To maximize the reactivity and customer satisfaction, we are used to working on weekends.
You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperation).
๐งญ What you bring aboard
Language Skills: You are bilingual in either French, Italian, Spanish or German and speak English fluently .
People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.
Resilient and Solution-Oriented: Youโre comfortable with difficult conversations and know how to stay calm under pressure.
Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.
Attention to Detail: You pay attention to the small things that make a big difference in customer experience.
Situational awareness and concise communication: youโre able to quickly make sense of complex situation and summarize it pragmatically.
๐ Bonus points (great to have, never a dealbreaker)
Language Skills : The knowledge of another language is highly valued.
Interest in Boating: A passion for our product and the boating industry is a bonus!
๐บ The hiring journey
Intro call with Talent Acquisition
Case study
Interview with your future manager
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
What awaits you aboard
๐ A fast-growing international company with real impact;
๐ Extensive internal training;
๐ฅช Lunch vouchers (Cobee);
๐ฅ Breakfast every Tuesday morning;
๐ A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
๐ Team-building activities.
Contract: Internship
Start date: April 5th, or mid May 2027
Duration: 4 to 6months
Salary: 1 000 euros gross per month
๐ช Ready to join?
If this opportunity sounds like your next adventure, hit the โapply to this jobโ bottom.
Remember, even if you donโt meet every requirement, you might still be a great match for us! And yes, weโre especially talking to women here: science says that you are less likely to apply if you donโt meet them all. So go for it, weโd love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. ๐
Departement
Customer Care
Location
Barcelona
Employment type
Internship
About Click&Boat
Click&Boat is the leading European boat rental platform and a fast-growing company. Our main objective is to make boating accessible around the world and to provide private and professional boat owners with additional income from boat rentals.
We have achieved over 100 percent growth annually since our conception in 2013. Not to mention, we have also acquired three companies in three different European countries (France, Germany, and Spain) in only two years. After acquiring Oceans Evasions, Scansail, and Nautal, Click&Boat now has three powerful brands to work with.
This year, we are more equipped than ever to achieve our goal of becoming the number one boat rental service by strengthening our position in Europe. In 2022, our growth has been powered by an incoming major equity fund and the worldโs largest boating marketplace - Boats Group. So far, we are opened for business in more than 100 countries and 4000 destinations, and we are going to keep growing!
Have we kept your attention? Well, we are also a buoyant and diverse team of about 200 employees from 20 different countries. Our headquarter is based in Paris on a barge moored on the Seine River!
Our Barcelona office is located in the historic heart of Ciutat Vella, just steps from the Barcelona Cathedral, in a modern coworking space, only a 20-minute walk from the marina.
Sounds good? Weโd love for you to jump aboard!
Founded in
2013
Co-workers
200
Weekend work
German
French
Spanish
Italian
Bilingual
Pay
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