EXPLORE YOUR NEXT CHAPTER
CX Specialist @ 123inkt group | French Native
weWow
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 19
About this role
Imagine this. You start your day in a sunny office in Valencia. A customer reaches out with a question. By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly. No endless complaints. No robotic scripts. Just genuine conversations where you make someone's day a little easier. Welcome to weWow 👋 Your next chapter starts here At weWow, you work with leading European brands in an international scale-up environment. For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies. *As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.* What will you actually do? * Help French-speaking customers via phone, email and chat * Answer questions about orders, deliveries, products and returns * Find quick and customer-friendly solutions * Guide customers to the right products when they need advice * Work together with different teams to solve customer requests efficiently * Make sure every customer leaves the conversation feeling heard and helped * Every interaction is an opportunity to create a great customer experience. This role suits you if you… * Are a native French speaker * Enjoy helping people and making their day easier * Communicate clearly and with empathy * Stay calm and solution-oriented, even when things get busy * Work accurately and pay attention to detail * Love learning and improving every day Requirements * Native French speaker * Good level of English * Available to work on-site in Valencia * Strong communication skills * Customer-first mindset * Problem-solving attitude * Team player who enjoys working in an international environment What we offer 💛 * Breakfast & lunch at the office * Spanish health insurance * Free Spanish lessons * Growth opportunities within weWow * Monthly events, sports & socials * Relocation support to settle in Valencia£ And most importantly: *An international work environment where you’ll quickly feel at home.*