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Service Advisor, Whitehorse
Fountain Tire
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 3 days ago
About this role
Overview Fountain Tire Whitehorse, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? * Competitive compensation starting at $24 per hour * Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching * We will develop your skills and certifications with our excellent training program & opportunity for advancement * The opportunity to work with an excellent team and great customers * Regular day shifts * Great discounts for you and your family on tires, parts, and mechanical services Primary Responsibilities: * Creating work orders and arranging bookings and communicating them to the technicians * Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. * Provide proactive calls to customers to determine their satisfaction level with the service they have received * Recommend tire service, specialty tire service, wheel and mechanical service to customers * Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. * Keep promotional material updated in the showroom. * Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. * Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. * Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? * Experience in the automotive repair industry or tire industry is an asset * Effective listening skills with the ability to identify customer needs and provide recommendations * Working knowledge of passenger, light truck and, specialty tires and mechanical services * Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract * Excellent customer service and a great attitude are a must * A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!