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Human Resources Operations Partner
Intelcom Courrier Canada INC
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 16 oct.
About this role
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Responsibilities * Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts. * Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment. * HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards. * Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility. * Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management. * Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits. * HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations. * Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations. * Employee Experience: Contribute to improving the employee experience and promote a positive work environment. * Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision-making. * Required Qualifications Requirements * Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field. * Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management. * Ability to build and maintain strong relationships with employees and managers at all levels. Excellent verbal and written communication skills * Strong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset). * Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment. * Work in a highly operational environment requiring responsiveness and efficient priority management. * The position requires occasional travel between stations Why Join Intelcom | Dragonfly? * Short- and medium-term growth opportunities * Comprehensive group insurance * Group RRSP program * Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! *Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.* Why Work With Us Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities. Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges. Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together. Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day. Experience Life at Intelcom See What’s It’s Like to Work Here Discover the people, teams, and opportunities behind our operations. [Inside Our Delivery Centres](https://www.youtube.com/shorts/1MFifamwmds) [Experience a Tech Internship](https://www.youtube.com/shorts/E7QrSLQ7QtA) Explore Career Paths Find the Opportunity That’s Right for You [Students](https://intelcom.ca/en/careers/students/) Launch your career with meaningful projects, mentorship, and hands-on experience. [Delivery Centres Careers](https://intelcom.ca/en/careers/careers-delivery-centre/) Help power the operations that keep our network moving every day. [Head Office Careers](https://intelcom.ca/en/careers/careers-main-office/) Support innovation, technology, people, strategy, and business growth. Diversity, Equity, and Inclusion At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging. Need Accommodations? Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.