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IT Field Service Technician
Accurate Network Services
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 6 days ago
About this role
The Role Accurate is on the hunt for an experienced Field Service Technician to join our Managed Services team! This is a full-time, permanent position based out of our Edmonton office, supporting clients onsite across the greater Edmonton area. The person we envision for this role is a skilled, self-directed technician who is genuinely exceptional with clients: the one they ask for by name, who listens first, explains things plainly, and leaves every site visit with people feeling heard, valued, and confident in their technology. You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known, resolved, and documented. Regular hours are 8:00 am to 4:30 pm, with some after-hours and weekend work as needed based on client needs, and an on-call rotation for after-hours emergencies (approximately one week every 18 weeks). Occasional, infrequent out-of-town travel may be required. Core Accountabilities On-Site Client Support: • Provide in-person technical support to diagnose, test, and repair hardware and physical infrastructure issues (e.g., dead wall ports, cable tracing). • Deploy, install, configure, remove, or move workstations, printers, networking equipment, and other devices following internal processes and project scope. • Verify and document every setup so tickets are completed on time and post-deployment issues are minimal. • Work with vendors as needed to bring tickets to resolution and minimize client downtime. Scheduling & Communication: • Self-schedule tickets and tasks within SLA timelines. • Represent Accurate professionally and build trust through clear, respectful communication that leaves clients feeling heard, valued, and assured. • Report opportunities and risks to Client Services, Project Managers, and the Support Desk so client needs are known by all. Documentation & Knowledge Sharing: • Update IT Glue, ticket notes, and relevant documentation with all findings, actions, and observations from each visit. • Track tickets and time worked in Autotask (we provide ample training on how the system works). Scheduled Site Visits • Provide weekly in-person support for immediate requests from the main site contact or onsite staff, and for unresolved tickets where possible. • Complete the site visit checklist and send a summary email after each visit. Vehicle & Equipment Care: • Keep your mobile workstation (company vehicle, tools, devices) clean, organized, and ready to go. • Complete the monthly tool inventory form on time and report any lost items to the Service Delivery Manager. Collaboration & Team Support: • Assist other teams when no onsite tasks are available. • Provide after-hours and weekend support, and take part in the on-call rotation when scheduled. The Qualifications We’re looking for someone with the following qualifications and traits. If you have most but not all, we still encourage you to apply! • You have 1+ years of experience in field service or technical support, ideally in an MSP environment. • You are confident administering and troubleshooting Windows 10/11 devices, Microsoft 365 and Azure environments, line of business applications, printers and SMTP settings, and network issues. • CompTIA A+ certification (or equivalent experience) is considered an asset. • You communicate brilliantly with clients and vendors, and people remember working with you. • You have strong problem-solving and investigative skills and work well independently. • You see tasks through to the finish line and take pride in things being “done right.” • You can lift at least 30 lbs (this role involves some physicality, like carrying boxes, racking servers, and wiring switches). • You have a valid driver’s license and a reliable vehicle (mileage and relevant expenses related to onsite work will be reimbursed). Why Work Here? We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd? • We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career. • You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion. • Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about. About Us Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 75+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals. Join our team and come build something special with us! *We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.*