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Operations Coordinator
Intelcom Courrier Canada INC
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 11 days ago
About this role
Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Salary Range $21.15 - $23.28 . Core Duties: * Assist in unloading trailers and verify freight against manifests * Scan, sort, and process packages, including defective items and returns * Conduct van audits and support sorting operations * Support and assist shipping, receiving, dispatching, and inventory management * Support and maintenance warehouse systems and ensure operational efficiency. * Process returns and complete required documentation in accordance with SOPs * Handle customer pickups and (front desk assistance to customer) * Resolve delivery issues by following SOPs and coordinating with relevant teams * Escalate special cases to management when needed * Print labels and prepare required documentation * Process broker returns and return-to-clients shipments * Prepare daily reports and maintain accurate records * Perform data entry tasks as needed. * Train and mentor new employees * Collaborate with Operations teams to uphold quality standards * Complete supervisor-assigned tasks as required * Maintain a clean, organized and hazard-free work environment * Comply with all Health & Safety protocols * Provide support for clients and IDCs * Respond to customer inquiries via phone and email * Process customer service email requests * Other duties as assigned Why Join Intelcom | Dragonfly? * Short- and medium-term growth opportunities * Comprehensive group insurance * Group RRSP program * Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! *Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.* Why Work With Us Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities. Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges. Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together. Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day. Experience Life at Intelcom See What’s It’s Like to Work Here Discover the people, teams, and opportunities behind our operations. [Inside Our Delivery Centres](https://www.youtube.com/shorts/1MFifamwmds) [Experience a Tech Internship](https://www.youtube.com/shorts/E7QrSLQ7QtA) Explore Career Paths Find the Opportunity That’s Right for You [Students](https://intelcom.ca/en/careers/students/) Launch your career with meaningful projects, mentorship, and hands-on experience. [Delivery Centres Careers](https://intelcom.ca/en/careers/careers-delivery-centre/) Help power the operations that keep our network moving every day. [Head Office Careers](https://intelcom.ca/en/careers/careers-main-office/) Support innovation, technology, people, strategy, and business growth. Diversity, Equity, and Inclusion At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging. Need Accommodations? Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.