Mashreq
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Job Purpose
Team Manger, Liability Business Banking is responsible to lead a set of RMs of a large and complex Business Banking liability portfolio comprising approximately to 1,200 to 1,500 client accounts. The role has end-to-end accountability for
Business growth, Revenue and profitability
Portfolio quality
Risk and compliance
Customer experience
Operational effectiveness
People leadership
The position is expected to drive sustainable growth in the liability franchise by strengthening client relationships, increasing product penetration, optimizing the asset/liability mix, improving customer and RM engagements
Key Result Areas
A. Strategy & Business Leadership
Drive achievement of revenue, profitability, portfolio growth, client acquisition, retention, and product penetration targets.
Optimize the portfolio mix to maximize sustainable revenue and relationship profitability.
Identify opportunities to deepen existing relationships and acquire new high-value Business Banking clients.
Establish the bank as the preferred primary operating bank for SMEs and self‑employed customers.
Responsible for the assigned revenue and liabilities targets.
Liaise with superiors and direct reports within the business unit, Compliance, related enabler units within the bank to achieve business objectives.
Drive effective portfolio segmentation and differentiated client engagement strategies.
Strengthen primary banking relationships and increase share of wallet through cross-sell and product penetration
Provide market and competitor intelligence to inform product development and pricing strategies.
Adhere to all compliance & regulatory policies with regards to KYC/AML etc as set out by the bank from time to time.
Responsible for quality and soundness of existing portfolio KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.
Ensure the team operates within approved risk appetite and governance frameworks.
Maintain audit readiness and ensure satisfactory closure of audit and control findings.
Lead, coach, and develop the Team Manager, Relationship Managers, and Assistant Relationship Managers.
Establish clear performance expectations, client excellence, accountability frameworks, and business objectives.
Ensure effective performance management, talent development, and retention of high-performing employees.
Drive a consistently superior customer experience across the Business Banking portfolio.
Lead the resolution of significant customer issues, complaints, and escalations.
Ensure proactive engagement with priority clients and identify opportunities to strengthen long-term relationships.
Promote service excellence while maintaining appropriate risk apetite
Portfolio Management & Client Coverage
C. Risk, Compliance & Governance
D. People Leadership & Organization Effectiveness
E. Customer Experience & Relationship Management
Operating Environment, Frameworks and Boundaries, Working Relationships
Maintain acceptable portfolio quality.
Follow-up and ensure the team implements and maintains completes control aspects i.e. documentation, periodical clients visits / call reports,
Problem Solving
Resolve complex customer complaints and analyze root cause.
Liaise with superiors and direct reports within the business unit, Risk Management and related enabler units within the bank to achieve business objectives.
Decision making authority and responsibility
Recommending all new and existing credit lines.
Develop on the job learning curve of RM and ARM to enable them to grow & professionally and prepare them for higher level of responsibility.
Managing and maintaining high staff morale to ensure superior service delivery and low staff turn-over.
Set job objectives and perform timely review to measure performance and identify staff development and training needs.
To ensure clarity among staff of KPI’s and job competencies required to effectively achieve business goals.
Identify and reward high performers and implement an effective retention program for critical staff.
Complete knowledge and clear understanding of the compliance framework, operating systems and focus on the Small Business Segment.
Banking Sales & service experience with proven Team Leader qualities
Requires advanced vocational know-how of the subject matter (viz. FX, Trade, Operating System, etc…)
Excellent communication, negotiation and analytical skills.
Minimum 10 years + relevant banking experience in local or international market.
Knowledge, Skills & Experience
Complete knowledge and clear understanding of the compliance framework, operating systems and focus on the Small Business Segment.
Banking Sales & service experience with proven Team Leader qualities
Requires advanced vocational know-how of the subject matter (viz. FX, Trade, Operating System, etc…)
Excellent communication, negotiation and analytical skills.
Minimum 10 years + relevant banking experience in local or international market.
Acquire and build a portfolio of relationship clients through Trade, working capital, Term loan and Merchant overdraft, Loans and other Front end revenue products within the defined target market of Business Banking
Drive the team on enhancing relationship revenue from new and existing portfolio of borrowing and non-borrowing accounts by cross-selling and up-selling products.
Manage existing Trade and Working Capital, MOD relationships.
Responsible for the assigned assets, revenue and liabilities targets.
Ensuring that the Risk reward equation is maintained by charging optimum pricing as per the segment.
Responsible for quality and soundness of existing TWC/MOD/SBL portfolio (Monitoring all assets products maturities, KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.)
Identify and segments target market and develop new business to broad base the portfolio and pursue growth opportunities.
Actively provide deal support to the RMs in structuring and product suitability
Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
Liaise with superiors and direct reports within the business unit, Risk Management and related enabler units within the bank to achieve business objectives.
Adhere to all compliance & regulatory policies with regards to KYC/AML etc as set out by the bank from time to time.
Complete knowledge and clear understanding of the Bank's credit policy, operating systems and focus on the Small Business Segment.
Banking Sales & service experience with proven Team Leader qualities
Requires advanced vocational know-how of the subject matter (viz. Credit, Trade, Operating System, Legal, etc…)
Excellent communication, negotiation and analytical skills.
Minimum 10 years + relevant banking experience in local or international market.
MBA/CA or if a regular graduate needs to possess adequate relevant experience.
Job Info
Job Identification
7274
Job Category
MashreqBank
Posting Date
11/11/2026
Apply Before
12/09/2026
Job Schedule
Full time
Locations
United Arab Emirates
(Fulltime office (FTO))
Pay is not stated in the ad.
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Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 2 days ago
