Deputy Store Manager

LANDMARK GROUP

Location: AE
Work arrangement: On-site
Job type: Full-time
Posted 19 أكتوبر

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Key skills in this ad

Skills and tools

Store management
Customer service
CRM
Sales
Retail
Inventory management
Visual merchandising
Learning and development
Transport
Health and safety
Logistics
Hospitality

Experience

6-8 years of work experience

About this role

Responsibilities

Customer Focus

Implement a high standard of customer focus through effective resource planning, regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy
Monthly monitoring of mystery shopper feedback, addressing all key areas of concern
To have a clear understanding of your store customer profile, including but not limited to key demographics such as, age, nationality and gender
To monitor and continuously seek to understand customer buying patterns and trends from both a local and Gulf perspective
To support CSD in all escalations
To engage with customers on the floor to create healthy relationships
To empower CRM if the role is applicable
To endorse the Shukran loyalty program and improve member volume and buying behavior
To obtain open and honest consumer feedback through conducting periodic customer home visits
Manage replenishment & ensure that the store is stocked up with required levels to ensure availability of our offer. This is supported through the analysis of top selling items, movement of stock, ensuring there is sufficient cover available for fast moving items.

Commercial Performance

Achieve the revenue and target productivity metric (sales per person per day, ATV, basket size and conversion) for the store
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
Actively improve underperforming areas within store based on store sales and finance reports
Monitor and communicate yearly, weekly and daily sales performance and budgets with management and staff with clearly defined actions for improvement
Monitor and continually seek to understand the commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store
Oversee cash transaction entry and management (petty cash, POS cash elements, change floats)
Maintain a high level of store health and security for company assets, cash, stock and customer property
Educate and mentor the team on identifying upsell and cross-sell opportunities
Ensure BoE standards are met

Offer

Oversee and monitor sales in store which includes but is not limited to: sales transactions, customer orders and payments, and handling returns and refunds.
Responsible for the inventory management within store, which includes but is not limited to: stock availability, order management, back store operations, stock movement within store, cycle count, min max planning and stock coverage and density
Review and analyze stock and sales reports to monitor KDCN products and implement corrective action
Maintain high standards of visual appearance in the store including all non-retail areas and window themes with adherence to planogram guidance
Ensure store is well prepared for the sale / promotions
Ensure store layout is consistently based as per Retail Principles of Visual Merchandising
Ensure effective Inventory management for the store (order management (Min/Max), stock consolidation, movement and transfer, optimum stock return and shrinkage)
Provision of monthly feedback on sales, stock positions, and products.

People

Ensure that the store is in compliance with the local labor laws and company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
Ensure consistent and transparent communication with store staff on business expectations, priorities and store results
Responsible for Performance Management of store staff through timely KPI setting, mid-year and annual performance reviews
Ensure L&D offerings are provided to all staff at the appropriate level in line with personal development plans including on the job coaching, classroom training, in-store training and feedback sessions aligned to Home Centre processes
Ensure seamless induction and on boarding of new recruits / hires
Drive engagement and motivation through effective management of staff welfare including accommodation, transport and facility concerns
Ensure participation of team members in the regular health and safety programs conducted for the store
Monitor and appraise the performance of retail staffs and develop individual career plans and succession planning
Conduct weekly EMTs
Lead and inspire the goods flow and supply support teams and provide support with the necessary tools, methods and functional competence development needs, and secure succession planning for store logistics teams
Ensure compliance towards the HSE requirements at the store

Qualifications

Graduate degree in Business Administration with specialization in Retail Management/Sales

6-8 years of work experience of which at least 3-4 years should have been in retail sales/operations for a section in a large retail format store

Fluency in spoken Arabic is an advantage

Corporate Description

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Organization Description

Home Centre is the largest omnichannel retailer for home furnishings in the Middle East, North Africa & the Indian sub-continent.

Home Centre offers outstanding value, quality products, and exceptional customer experience which is revealed in their new brand identity that is underpinned by their customer-first approach of enabling every home to tell its own unique story.

Established in 1995 with its first store in the UAE, today Home Centre has a wide network of over 80 stores, across the UAE, KSA, Bahrain, Egypt, Kuwait, Oman, Qatar, and India. Easy to navigate and serving as a one-stop solution for all home furnishing, the Home Centre e-commerce platform provides customers an extensive range of over 14,000 products at the tip of the fingers.

Job Info

Job Identification

107192

Posting Date

10/19/2026

Apply Before

11/30/2026

Job Schedule

Full time

Locations

United Arab Emirates

HOME CENTRE

Job Function

Retail Operations

Pay

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Key skills in this ad

Skills and tools

Experience

Languages

Qualifications

About this role

Responsibilities

Qualifications

HOME CENTRE

Pay

Estimated take-home pay