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Customer Service Agent (Norwegian Market) | Malmö HQ
Kjell & Company
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted 27 okt.
About this role
More than customer service. Become a key part of the customer experience for one of the Nordic region's leading retailers within consumer technology. Customer Service Agent (Norwegian Market) THE OPPORTUNITY More than customer service. Join a Nordic team where you will work across markets, collaborate with colleagues throughout the business, and play an important role in delivering the customer experience of one of the Nordic region's leading consumer technology retailers. We are looking for a Norwegian-speaking Customer Service Agent to join our team at our headquarters in Malmö. You will support our Norwegian customers and play an important role in delivering the service experience that Kjell & Company is known for. What makes this role unique is the variety and exposure it offers. You will work closely with colleagues across e-commerce, retail, logistics, and other business functions, giving you valuable insight into how a Nordic retail company operates while developing your customer service, communication, and problem-solving skills. If you enjoy helping people, taking ownership, and working in an environment where no two days are the same, this could be the opportunity for you. YOUR KEY RESPONSIBILITIES As a Customer Service Agent, you will: • Support customers through phone, email, chat, and other service channels. • Guide customers regarding products, orders, deliveries, returns, and services. • Resolve customer inquiries and complaints in a professional and solution-oriented manner. • Deliver a positive customer experience in every interaction. • Collaborate with colleagues across the business to find the best solutions. • Contribute to continuous improvements in customer service and customer satisfaction. WE BELIEVE YOU ARE You enjoy helping others and take pride in delivering excellent service. You are curious, solution-oriented, and comfortable taking ownership of your work. Whether supporting a customer or collaborating with colleagues across the business, you bring a positive attitude and a willingness to find the best possible solution. To succeed in this role, we believe you have: • Fluency in Norwegian, both written and spoken. • Good computer skills and confidence working in digital systems. • Strong communication skills and a genuine service mindset. • Professional proficiency in English, both written and spoken. • Knowledge of Swedish and/or Danish is considered an advantage. WHY KJELL & COMPANY At Kjell & Company, we believe technology should make everyday life easier. For decades, we have helped customers find products and solutions that create real value, and customer experience remains at the center of everything we do. You will join a supportive and collaborative team where knowledge sharing, development, and teamwork are part of everyday life. Beyond delivering great service, you will gain valuable insight into a Nordic retail business, work across functions and markets, and have the opportunity to grow together with a company that continues to evolve. PRACTICAL INFORMATION Location: Our headquarters in Malmö, Sweden Working hours: Primarily weekday office hours, with flexibility based on business needs. We review applications and conduct interviews on an ongoing basis, so we encourage you to submit your application as soon as possible. APPLY TODAY We look forward to getting to know you and sharing more about the role, our team, and the opportunities ahead at Kjell & Company. Department Customer Service Location Malmö HQ Employment type Full-time Form of employment Permanent About Kjell & Company Kjell Group is a leader in consumer electronics accessories. We combine the market’s most complete product range with advice and installation – online, via 145 service points and together with partners. Through Kjell & Company’s customer club in Sweden and Norway with 3.1 million members and our Danish business AV-Cables , we have built a unique understanding of people's technology needs. With that knowledge, our more than 1 300 employees can contribute every day to improving people’s lives through technology.