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Key skills in this ad
Skills and tools
Asset management
Languages
Swedish
English
Picked out automatically from the employer's ad. Read the full description before applying.
About this role
Take on a leadership role at the heart of Saab's digital transformation. As Head of IT Service Management Process within Group IT, you will lead a strategically important area that enables reliable and effective IT operations through common processes, strong operational governance and continuous improvement.
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You will help shape how IT services are operated and improved across Saab, strengthening operational ITSM capabilities and ways of working while increasing standardisation, automation and data-driven service management.
Your role
As Head of IT Service Management, you are responsible for the performance, development and effectiveness of Saab's operational IT service management area. You lead the organisation, people and capabilities supporting key Run & Operate processes including Incident, Request, Problem, Change, Configuration, Knowledge and Asset Management. The area also includes Operational Service Management and Major Incident Management.
A key part of your role will be to strengthen and evolve how these processes are applied across Saab IT, creating consistent ways of working, improving operational performance and supporting effective execution across service providers. You will also drive continuous improvement through root cause analysis and strengthen Configuration and Asset Management capabilities.
You will be part of the IT Operations & Support management team. You will work closely with service providers across Saab, building alignment between operational needs, processes and service delivery. The role requires some travel to meet with your teams and business stakeholders
While the preferred locations are listed above, alternative locations may be possible
In this role, you will
Lead, develop and engage employees within the area
Drive organisational development and continuous improvement across the area
Set direction and priorities for the area in alignment with Saab's business and technology strategies
Build strong relationships with business stakeholders, vendors, and partners to maximise the value of IT service management capabilities and services
Lead the development of Saab's IT service management processes and capabilities
Drive standardisation, governance, continuous improvement, and increased automation across the IT service management lifecycle
Ensure effective management and alignment of core ITSM processes, such as Asset, Configuration and Change Management
Your profile
We are looking for an experienced leader with a strong combination of people leadership, business understanding and technology insight.
You have experience leading teams and delivering results in complex IT environments and understand how strong ITSM practices contribute to stable, reliable and continuously improving IT services. You are comfortable working across organisational boundaries and creating common ways of working in environments involving multiple service providers and stakeholders.
You are a people-oriented leader who creates engagement, develops others and fosters high-performing teams. At the same time, you bring structure, drive and a strong operational mindset. You are comfortable leading in situations where coordination, prioritisation and decisive action are critical.
Key qualifications and experience
Academic degree in a relevant field, or equivalent experience
Strong people leadership and talent development skills
Proven experience managing operational delivery and service performance
Experience driving ITSM transformation, process improvement, or operational excellence initiatives in complex environments
Strong understanding of IT service management, process governance, and service delivery best practices
Experience from large, complex and global organisations
Experience from the defence industry is considered an advantage
Strong stakeholder management and communication skills
Fluency in both Swedish and English, both written and spoken
We recognise that experience and skills can be gained in different ways. If you do not meet every qualification listed but believe you have the capabilities to succeed in the role, we encourage you to apply.
This position requires that you pass a security vetting based on the current regulations around security protection. For positions requiring security clearance, additional obligations regarding citizenship may apply.
What you will be a part of
Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.
Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 30,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. Read more about us [here](https://www.saab.com/about)
At Saab, you'll be empowered to make a real difference. Join colleagues worldwide who share one purpose – keeping people and society safe through innovative defence and security solutions. What makes that difference possible? You.
We're a global leader in air, land and naval defence, civil security and commercial aeronautics, with operations around the world. Empowered by our talented people, we combine deep expertise with continuous innovation – investing one-fifth of our earnings in research and development to solve tomorrow's challenges today. But technology alone doesn't create safety. Your perspective, your skills, your contribution – that's what transforms possibility into reality.
Here, diversity strengthens everything we do. You'll find unlimited opportunities to advance your career whilst maintaining balance in your life beyond work. We're committed to creating an inclusive environment where every person can fully focus on what matters. Saab is an Equal Opportunity/Affirmative Action employer – all qualified individuals are encouraged to apply and will be considered without regard to race, colour, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran or disability status.
Research
Communication
Delivery
Swedish
Leadership
Security clearance
Pay
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