The Wholesale Coordinator supports the end-to-end B2B order lifecycle, acting as a key link between Sales, Logistics and Finance. The role ensures accurate order management, smooth logistics execution, timely handling of returns and claims, high-quality system data, and proactive partner communication.
Primary Objectives
Ensure accurate and efficient execution of the B2B order lifecycle, from order entry and adjustments through delivery, returns and claims.
Coordinate logistics, B2B requirements and financial reconciliation to ensure seamless operations.
Deliver a best-in-class partner experience through proactive communication and solution-oriented support.
Drive continuous improvements that increase operational efficiency and commercial performance.
Core Responsibilities
Customer Service & Partner Support
Act as the primary operational contact for wholesale partners, providing timely and solution-oriented support.
Manage partner enquiries and resolve service issues, including product claims and returns.
Coordinate product claims with Product Development, ensuring proper follow-up and supporting quality improvements.
Participate in partner and trade meetings with Sales Managers, providing operational input and follow-up.
Monitor partner satisfaction and identify opportunities to improve service levels.
Sales Operations
Ensure accurate entry and validation of seasonal pre-orders in Business Central and smooth order flow between the B2B portal and ERP.
Manage the orderbook throughout the season, including order changes, cancellations, delivery requirements and conversation.
Monitor orderbook health and highlight risks and opportunities related to stock availability, delivery timelines and customer commitments.
Support Sales Managers with orderbook analysis, availability and delivery updates.
Drive in-season re-orders to maximize sales and support commercial performance.
Provide order and partner insights to support demand planning.
Logistics
Coordinate outbound delivery planning and forecasting in line with sales requirements and timelines.
Manage orders in the ERP, ensuring accurate processing and alignment with delivery schedules.
Coordinate specific delivery requirements and warehouse picking activities.
Manage logistics-related discrepancies and credits, coordinating resolution with internal teams.
Support financial reconciliation of inbound deliveries and invoices in collaboration with Finance.
Systems, Data & Operational Administration
Maintain accurate customer and account master data across ERP, B2B and CRM systems, including required documentation and Finance coordination.
Ensure operational data is complete and accurate to support reporting and decision-making.
Support Accounts Receivable follow-up and resolution of outstanding payment issues.
Produce regular and ad-hoc reporting on sales, orders, deliveries and partner performance.
Maintain operational procedures and process documentation.
Support system enhancements and new tool implementations through testing, training and process adoption.
Founded in Stockholm 1996, J.Lindeberg inspires unconventional thinkers to live life to the fullest. The international fashion house bridges fashion and sport, offering sophisticated, edgy and comfortable products for a modern active lifestyle. The collections bring together creativity and Scandinavian progressiveness – for innovative fashion and outdoor lifestyle wear that is sustainable and delivered through a customer-focused, seamless experience.
With headquarters in Stockholm, Sweden, the distribution covers more than 35 countries. There are 157 J.Lindeberg stores in several of the major fashion capitals of the world, such as Copenhagen, New York, Tokyo, Hong Kong and Shanghai. The wholesale distribution features close to 2000 stores, including the leading high-end department and specialty stores around the world.
Founded in 1996
Co-workers About 200
Turnover 1,5 B SEK
Communication
Testing
Delivery
Hybrid working
Leadership
Pay
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