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ServiceNow Workflow Developer
GeekSoft Consulting
Source: Headcount Labs · original listing ↗
Job data: Headcount Labs, ODbL 1.0. Job descriptions belong to their employers.
Posted Oct 15
About this role
• Help design, build and continuously improve the clients online platform. • Research, suggest and implement new technology solutions following best practices/standards. • Take responsibility for the resiliency and availability of different products. • Be a productive member of the team. Requirements • At least 5 years of experience in a professional services organization or equivalent educational and professional experience. • Leverage domain expertise to design efficient workflows aligned with customer journeys, driving value and long-term success. • Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documents to ensure consistent delivery and quality. • Share customer insights with product teams to drive continuous improvement and promote best practices. • Resolve escalations from junior ES team members and demonstrate readiness to lead functional engagements. • Coach and manage Associate Business Process Consultants, supporting their professional development. • Apply ServiceNow platform knowledge and workflow domain expertise to optimize customer solutions. • Design workflows using ServiceNow capabilities and industry best practices to meet customer expectations. • Guide customers in creating user stories, acceptance criteria, testing strategies, and knowledge transfer documentation, while supporting reviews and approvals. • Maintain relevant ServiceNow workflow certifications and keep skills up to date. • Experience integrating AI into business processes, decision-making, and problem-solving, including workflow automation and AI-driven insights. • Ability to manage projects independently, demonstrating creativity and initiative. • Strong analytical and problem-solving skills, with experience resolving complex issues. • Ability to collaborate effectively with cross-functional teams and stakeholders. • Relevant ServiceNow certifications aligned with the respective workflow domain. • Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their application in customer engagements. • Ability to use AI tools under guidance to streamline workflows, generate insights, and support strategic initiatives. Benefits Fixed Term Employment Contract Work-Life Balance Flexible Work Mode What GeekSoft Consulting Offers • International, collaborative consulting culture with clear career development paths. • Comprehensive Swedish benefits package emphasizing well-being, mobility, and career growth.