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Supervisor IFMS Soft Service
Swedish Match
Source: Arbetsformedlingen Platsbanken · original listing ↗
Posted today
About this role
At Swedish Match – An affiliate of PMI, we are championing a smoke-free world from the Nordics across the globe. Here, you get the best of both worlds: the entrepreneurial spirit of a Nordic company with more than 200 years of heritage, and the scale and career opportunities of a global leader. Join our 1,900 colleagues across the Nordics and help us deliver a smoke-free Nordics by 2035. We are looking for a Supervisor IFMS Soft Services to oversee workplace services that support our employees and day-to-day operations. You will ensure services such as cleaning, reception, mailroom, catering, and visitor management are delivered safely, efficiently, and to a high standard. This is a big team with about 13 direct reports. As a Supervisor, you will lead and support the team responsible for key workplace services, while collaborating with internal stakeholders and external service providers to ensure safe, efficient, and high-quality service delivery. What You'll Do Lead the day-to-day delivery of soft facilities services across the site. Manage external service providers and ensure contractual, quality, and operational requirements are met. Monitor service performance and customer satisfaction, identifying opportunities for improvement. Partner with internal stakeholders to understand workplace needs and resolve operational issues. Ensure compliance with health, safety, environmental, and workplace requirements. Support budgeting, cost control, risk management, and operational planning. Use service data and performance metrics to drive continuous improvement. Support workplace projects and coach team members and service partners to deliver high-quality services. Who You Are 5+ years of proven leadership experience within facilities management, workplace services, hospitality, property management, or a related field. A relevant university degree, for example in facilities management, business administration, hospitality, property management, or a related area. Experienced in managing external vendors, contractors, and workplace services such as cleaning, catering, reception, or conference services. Strong communicator with the ability to build effective stakeholder relationships. Proactive, organized, and customer-focused, with solid knowledge of health and safety, compliance, and risk management. Comfortable using data and performance metrics to drive service improvements. Full professional proficiency in Swedish and English, both written and spoken. Benefits & Perks At Swedish Match, we want to support our employees through all stages of life. You will be covered by a collective bargaining agreement, occupational pension, and comprehensive healthcare insurance through Skandia. We are especially proud of our family-friendly benefits. In addition to Swedish parental benefits, we supplement parental pay so that you can receive up to 100% of your salary during the first four months of parental leave. When returning to work, our First Month Back program gives you the opportunity to work 80% with full pay during your first month back. You will also receive a wellness allowance of SEK 5,000 per year, 30 days of annual leave, a working time account (ATK), and additional time off in connection with public holidays and bridge days.